Senior Violation Management Specialist

LTA Land Transport Authority; Singapore; On-site; SGD 60,000 - 86,000; Full time

Job summary

LTA Land Transport Authority in Singapore is seeking a Senior/Executive, Violation Management to support the administration of violation operations. You will process violation data, monitor case statistics, and handle public feedback and enquiries with professionalism and accuracy in a fast-paced public service environment.

The role requires analytical thinking, strong communication and coordination skills, the ability to work independently and as part of a team, and a courteous, patient manner

Qualifications

• Proficient in MS Office applications, including intermediate Excel (VLOOKUP, Pivot).
• Strong coordination and ability to work independently and in a team.
• Pleasant personality with good communication and interpersonal skills.
• Capable of engaging the public face-to-face and via phone.
• On-the-job training will be provided for internal systems.
• Medical declaration and/or further assessment may be required during shortlisting.

Responsibilities

• Process violation data and support violation management operations.
• Monitor case statistics and track performance metrics.
• Handle public feedback and enquiries with timely, accurate responses.
• Coordinate with internal and external stakeholders to ensure consistency.

Skills

MS Office

Excel

Coordination

Communication

Teamwork

Public engagement

Job description

LTA Land Transport Authority in Singapore is seeking a Senior/Executive, Violation Management to support the administration of violation operations. You will process violation data, monitor case statistics, and handle public feedback and enquiries with professionalism and accuracy in a fast-paced public service environment.

The role requires analytical thinking, strong communication and coordination skills, the ability to work independently and as part of a team, and a courteous, patient manner