Senior Violation Management & Public Enquiry Lead

Land Transport Authority; Singapore; On-site; SGD 47,000 - 73,000; Full time

Job summary

Land Transport Authority in Singapore is hiring for a Senior/Executive role in Violation Management to support the administration of violation data, monitor case statistics and handle public feedback and enquiries.

You will engage with internal and external stakeholders, utilise MS Office with intermediate Excel, and participate in continuous improvement of processes. On-the-job training will be provided on internal systems.

Qualifications

• Proficient in MS Office with intermediate Excel (VLOOKUP, pivot tables).
• Strong office operations, coordination, and ability to work independently and in a team.
• Pleasant personality with good communication and interpersonal skills.
• Able to engage with members of public face-to-face and via phone.
• On-the-job training will be provided on internal systems.

Responsibilities

• Process violation data and support administration of violation management operations.
• Monitor case statistics and maintain accurate records for reporting.
• Manage public feedback and enquiries with timely, professional responses.
• Coordinate with internal teams and external stakeholders to resolve issues.

Job description

Land Transport Authority in Singapore is hiring for a Senior/Executive role in Violation Management to support the administration of violation data, monitor case statistics and handle public feedback and enquiries.

You will engage with internal and external stakeholders, utilise MS Office with intermediate Excel, and participate in continuous improvement of processes. On-the-job training will be provided on internal systems.