[LTA-TRO] PRINCIPAL / SENIOR / EXECUTIVE, APPEALS

Land Transport Authority (LTA) Singapore; Singapore; Sur place; SGD 60 000 - 95 000; Plein temps

Résumé du poste

The Land Transport Authority (LTA) Singapore is seeking a Principal/Senior/Executive, Appeals to review and respond to appeals under the Road Traffic Act, Active Mobility Act and related legislation. You will assess cases and determine appropriate outcomes.

You may be required to prepare comprehensive reports with analyses and recommendations, and to handle general enquiries from the public, motorists and other agencies.

Qualifications

• Knowledge in any discipline.
• 2+ years of relevant experience in enforcement or customer service.
• Ability to multi-task and work independently.
• Strong written and verbal communication skills.
• Able to interact with the public and handle difficult customers.
• Proficient in MS Office applications.

Responsabilités

• Review and respond to appeals arising from offences under the Road Traffic Act, Active Mobility Act and other Acts.
• Prepare a comprehensive report of analysis and recommendation when required.
• Handle general enquiries by the public, motorists and other agencies.
• Assist in developmental projects to streamline work processes and enhance team efficiency.

Connaissances

Customer service

Analytical skills

Communication skills

MS Office

Outils

MS Office

Description du poste

[What the role is]

[LTA-TRO] PRINCIPAL / SENIOR / EXECUTIVE, APPEALS

[What the role is]

[LTA-TRO] PRINCIPAL / SENIOR / EXECUTIVE, APPEALS

[What you will be working on]

You are responsible for reviewing and responding to appeals arising from offences committed under the Road Traffic Act, Active Mobility Act and other Acts under LTA’s administration and their subsidiary legislation. Depending on the circumstances of each case, you may be required to prepare a comprehensive report of your analysis and recommendation. You will also need to handle general enquiries made by members of public, motorists and or other agencies. In addition, you will assist in developmental projects to streamline work processes and enhance operational efficiency of the team.

[What we are looking for]

• Knowledge in any discipline
• Preferably at least 2 years of relevant experience ideally in enforcement functions or customer service
• Resourceful, self-motivated and ability to work independently and as a team
• Able to exercise sound judgment with ability to multi-task in a dynamic environment
• Good analytical, written and communication skills
• Able to communicate well with the public and handle difficult customers
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.