Senior Appeals Analyst - Traffic Offenses & Enforcements

sggovterp

Singapore

On-site

SGD 60,000 - 90,000

Full time

7 days ago

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Job summary

sggovterp in Singapore is seeking a Principal/Senior/Executive (Appeals) to review appeals under the Road Traffic Act, Active Mobility Act, and related legislation. You will prepare detailed analyses and recommendations, and handle diverse public inquiries.

In addition, you will support initiatives to streamline processes and boost team efficiency. The role requires strong analytical, communication, and MS Office skills, with 2 years of relevant experience in enforcement or customer service

Qualifications

Ability to review offences under regulatory Acts
Minimum 2 years in enforcement or customer service roles preferred
Resourceful, self-motivated, able to work independently and in a team
Good analytical, written and verbal communication skills
Able to handle difficult customers and communicate with the public
Proficient in MS Office applications (Excel, Word, PowerPoint)

Responsibilities

Review and respond to appeals arising from offences under the Road Traffic Act, Active Mobility Act and related Acts.
Prepare comprehensive reports with analysis and recommendations as required.
Handle general enquiries from members of the public, motorists and other agencies.
Assist in developmental projects to streamline work processes and improve team efficiency.