Application Support Analyst ( L2 / L3)

Neurones IT Asia Pte Ltd; Singapore; On-site; SGD 52,000 - 68,000; Full time

Job summary

Neurones IT Asia Pte Ltd is seeking an Application Support Analyst in Singapore to assist L2 production support, perform RCA, and coordinate with BA, IT operations and development.

You will handle troubleshooting, change management, and post-go-live monitoring, with emphasis on compliance, data transformations, and API/microservice integrations.

Qualifications

• Strong functional & business analysis skills bridging Business/Operations and IT.
• Experience in Supply Chain/Trade Finance/Electronic Invoicing preferred.
• Knowledge of XML, SWIFT, EDIFACT, ISO20022 and data transformations.
• Experience with web applications and microservices, integrations, APIs, REST, and high-volume, low-latency systems.
• Hands-on Unix/Linux, Crontab/Autosys/Quartz, ServiceNow, SharePoint, and JIRA.
• Experience with Oracle SQL/PLSQL.
• Production support, incident analysis, RCA, and issue-fix documentation.

Responsibilities

• Incident Support: assist L2 team with RCA and workaround solutions.
• Troubleshooting: collaborate with BA, tech, and development teams on fixes.
• Problem & Change Management: prioritize tickets and manage release scoping.
• Continuous Improvement: analyze incident patterns and automate tasks.
• Application Stability: monitor performance and identify improvements.
• Go-Live Support: support releases, testing, migration, and post-go-live monitoring.
• Compliance: ensure adherence to Bank policies and standards.

Skills

Incident Support

Troubleshooting

Change Management

Continuous Improvement

Application Stability

Go-Live Support

Compliance

Business Analysis

Supply Chain Experience

Data Formats XML SWIFT ISO20022

APIs REST

Web Apps & Microservices

SSL/TLS PKI

Unix/Linux

JIRA ServiceNow

Oracle SQL/PLSQL

RCA Documentation

Tools

Unix/Linux

Crontab/Autosys/Quartz

ServiceNow

SharePoint

JIRA

Oracle SQL/PLSQL

XML

SWIFT

EDIFACT

ISO20022

APIs REST

Web Applications

Microservices

SSL/TLS

PKI

Job description

We are looking for an Application Support Analyst to join one of our clients here in Singapore, and your role is as below :

Key Responsibilities

• Incident Support: Assist the Application Production Support (L2) team with RCA and workaround/interim/permanent solutions for production issues.
• Troubleshooting: Work with Business Analysts, Technical Support, and Development teams on RCA and fix proposals.
• Problem & Change Management: Prioritize problem tickets with Product Owners and regional stakeholders; manage release scoping and complex production data fixes following Change Management processes.
• Continuous Improvement: Analyze incident/service request patterns, implement permanent solutions, automate repetitive tasks, and communicate known issues/interim solutions.
• Application Stability: Monitor application performance with the L2 team and identify optimization/improvement opportunities.
• Go-Live Support: Support releases, production user sanity testing/sign-off, conversion/migration, and post-go-live monitoring.
• Compliance: Ensure adherence to Bank policies, standards, and practices.
• Strong functional & business analysis skills; ability to bridge Business/Operations and IT.
• Experience in Supply Chain/Trade Finance/Electronic Invoicing preferred.
• Knowledge of XML, SWIFT, EDIFACT, ISO20022 & data transformations.
• Experience with functional solutions design for web applications and microservices, integrations, APIs, REST, and high-volume, low-latency, high-availability applications.
• Application Design and development exposure is a plus.
• Knowledge of SSL/TLS, PKI, Certificates, and user authentication.
• Hands-on experience with Unix/Linux, Crontab/Autosys/Quartz, ServiceNow, SharePoint, and JIRA.
• Experience with Oracle SQL/PLSQL.
• Production support, incident analysis, RCA, and issue-fix documentation experience.