Application Support Engineer (L1/L2)

GMP Technologies; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GMP Technologies (S) Pte Ltd is seeking an experienced Application Support Engineer (L1/L2) in Singapore to support a portfolio of enterprise systems. You will manage incidents, perform root-cause analysis, and document solutions in JIRA, while collaborating with project, infrastructure and production teams.

The role requires 4+ years in application support or development, strong communication skills, and a solid understanding of deployment pipelines and SQL.

Qualifications

• Bachelor's Degree in Computer Science or related discipline.
• 4+ years of experience in application support or development.
• Understanding of application servers, production environments, and deployment pipelines.
• Working knowledge of database scripting (e.g. SQL).
• Working knowledge of scripting or programming languages.
• Strong analytical, logical, and problem-solving skills.
• Good verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide Level 1 & Level 2 application support for a portfolio of enterprise systems.
• Manage and resolve incidents, problems, and service requests.
• Communicate with end-users via phone, email, chat, and ticketing systems (e.g. JIRA).
• Perform incident analysis, troubleshooting, and resolution.
• Document support activities and solutions in JIRA.
• Collaborate with project, infrastructure, and production teams.
• Perform daily application health checks before business hours.
• Track and report escalated issues (weekly/ad-hoc).
• Ensure timely resolution and maintain service quality.

Skills

Analytical thinking

Problem solving

Communication

SQL knowledge

Scripting/Programming

Education

Bachelor's Degree in Computer Science or related discipline

Tools

JIRA

Job description

About the job Application Support Engineer (L1/L2)

Responsibilities:

• Provide Level 1 & Level 2 application support for a portfolio of enterprise systems
• Manage and resolve incidents, problems, and service requests
• Communicate with end-users via phone, email, chat, and ticketing systems (e.g. JIRA)
• Perform incident analysis, troubleshooting, and resolution
• Document support activities and solutions in JIRA
• Collaborate with project, infrastructure, and production teams
• Perform daily application health checks before business hours
• Track and report escalated issues (weekly/ad-hoc)
• Ensure timely resolution and maintain service quality

Requirements:

• Bachelor's Degree in Computer Science or related discipline
• Minimum 4+ years of experience in application support or development
• Understanding of application servers, production environments, and deployment pipelines
• Working knowledge of database scripting (e.g. SQL)
• Working knowledge of scripting or programming languages
• Strong analytical, logical, and problem-solving skills
• Good verbal and written communication skills
• Ability to explain technical concepts to non-technical users

Nice to Have:

• Experience in financial services or regulated environments
• Exposure to Corporate IT or IT Security domains
• ITIL or Cybersecurity certifications
• Asia Shift: 8:45 AM - 6:30 PM (SGT)
• On-Call (Weekdays): 1:00 AM - 8:45 AM (rotation)
• On-Call (Weekends): 24-hour standby (rotation)
• Weekend, on-call, and Singapore Public Holiday rotations required

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by GMP Technologies (S) Pte Ltd and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at GMP Technologies (S) Pte Ltd's website and https://www.e2i.com.sg/pdpa/.