Security Platform Onboarding Specialist

KnowBe4; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly sales bonuses

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Descripción de la vacante

KnowBe4, located in Singapore, is seeking an Onboarding Consultant to lead end-to-end onboarding for Security Awareness, Cloud Email Security, and Risk Management products. You will coordinate with Sales, CSMs, and Engineering to design onboarding plans, set up configurations, and guide customers through initial high-value use cases.

The role requires hands-on setup, strong communication, and the ability to drive customers from onboarding to adoption in a fast-paced security tech environment.

Formación

• Bachelor’s degree or equivalent education preferred.
• 2 years experience in Customer Implementation, Customer Onboarding.
• Experience with Salesforce or other CRM.
• Experience with a Services PSA solution and/or time tracking.
• Experience with Microsoft Excel and Word.
• Experience with Gmail and Google Docs.
• AI/Saas application, Cybersecurity and IT experience is a plus.

Responsabilidades

• Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
• Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.
• Provide hands-on support during platform setup, configuration, and initial training.
• Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.
• Provide recommendations on integrating products into a customer's technical environment based on security protocols.
• Provide best practices on managing and maintaining the platform to move into adoption quickly.
• Ensure proper handoff between Sales and Customer Success for a seamless onboarding experience.
• Coordinate with Product, Engineering and Customer Support on product questions and feedback during onboarding.
• Document all onboarding steps and milestones, system configuration updates and final production deployment.

Conocimientos

Customer onboarding

Cross-functional collaboration

Training & support

Educación

Bachelor's degree

Herramientas

Salesforce

Gmail

Google Docs

Descripción del empleo

KnowBe4, located in Singapore, is seeking an Onboarding Consultant to lead end-to-end onboarding for Security Awareness, Cloud Email Security, and Risk Management products. You will coordinate with Sales, CSMs, and Engineering to design onboarding plans, set up configurations, and guide customers through initial high-value use cases.

The role requires hands-on setup, strong communication, and the ability to drive customers from onboarding to adoption in a fast-paced security tech environment.