Onboarding Consultant (Located in Singapore)

KnowBe4, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Monthly sales bonuses

Employee referral bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification completion bonuses

Job summary

KnowBe4, Inc. is seeking an Onboarding Consultant in Singapore to guide customers through setup and activation of Security Awareness, Cloud Email Security, and Risk Management products. You will work with Sales, CSMs, and Engineering to ensure a smooth onboarding.

The role emphasizes hands-on platform configuration, best-practice guidance, and delivering high-value use cases into production, with a focus on customer success and timely deployment.

Qualifications

• Bachelor’s degree or equivalent education preferred.
• 2 years experience in Customer Implementation and Onboarding in IT Security or AI/SaaS space.
• Experience in Customer Implementation, Support, or Business Analysis roles.
• Experience with Salesforce or other CRM.
• Experience with PSA/Time-Tracking tools.
• Proficiency in Microsoft Excel and Word; familiarity with Gmail and Google Docs.

Responsibilities

• Lead onboarding and implementation for new customers, ensuring timely deployment of the KnowBe4 platform.
• Collaborate with Sales and CSMs to design onboarding plans aligned to customer goals.
• Provide hands-on setup, configuration, and initial training.
• Serve as primary contact for customers during onboarding and address inquiries promptly.
• Offer guidance on integrating KnowBe4 products into a customer’s technical environment.

Skills

Customer Onboarding

Customer Implementation

IT Security awareness

Communication skills

Education

Bachelor’s degree or equivalent education

Tools

Salesforce

Microsoft Excel

Microsoft Word

Gmail

Google Docs

Job description

Onboarding Consultant (Located in Singapore)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Onboarding Consultant is a key member of the KnowBe4 Global Customer Services team, responsible for ensuring a seamless and successful onboarding experience for KnowBe4 customers across its portfolio of products (Security Awareness, Cloud Email Security, Risk Management) . The Onboarding Consultant will work closely with customers as well as key internal stakeholders including Sales, Customer Success Managers (CSMs), Customer Support, Product and Engineering to guide clients through the onboarding process, providing best practices on product setup, configuration and activation, product capability and feature review, and advice and guidance in deploying an initial high value use case into production.

Responsibilities:

• Lead the onboarding and implementation process for new customers, ensuring timely and successful deployment of the KnowBe4 platform.
• Collaborate with CSMs and Sales to understand customer goals and design onboarding plans tailored to their needs.
• Provide hands-on support during platform setup, configuration, and initial training.
• Act as the primary point of contact for customers during onboarding, addressing inquiries and resolving issues promptly.
• Provide recommendations on how best to integrate our products and platform into a customer's technical environment based on their security protocols
• Provide best practices on how to manage and maintain the platform so customers can move quickly and efficiently into the adoption phase
• Ensure proper handoff between Sales and Customer Success teams providing a seamless onboarding experience for customers
• Coordinate with Product, Engineering and Customer Support on product questions and feedback that arise as part of the onboarding process
• Document all onboarding steps and milestones, all system configuration updates and the final customer solution deployed into production

Minimum Qualifications:

• Bachelor’s degree or equivalent education preferred
• Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space, 2 years experience in Customer Implementation, Customer Onboarding
• Support, Technical Consulting, Business Analyst or related roles and experience
• Experience with Salesforce or other CRM
• Experience with a Services PSA solution and/or time tracking
• Experience with Microsoft Excel and Word
• Experience with Gmail and Google Docs
• AI/Saas application, Cybersecurity and IT experience is plus

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in KnowBe4's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.