Onboarding & Customer Success Manager

EC1 Partners Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

EC1 Partners is seeking a Customer Success Manager - Onboarding Specialist in Singapore to lead client onboarding from kickoff to go-live, coordinating with sales, product and technical teams to ensure a smooth implementation.

This client-facing role emphasizes strong communication, stakeholder management and attention to detail, with potential to grow into broader Customer Success or Account Management responsibilities within the regional team.

Qualifications

• Experience in client onboarding, implementation, project management or a similar client-facing role.
• Background within financial services or technology.
• Strong communication and stakeholder management skills.
• Comfortable managing multiple client projects and priorities.
• Confident presenting and explaining technology to clients.
• Strong attention to detail and a proactive approach to problem solving.
• eFX, electronic trading or trading technology experience would be highly advantageous.
• Outgoing, client-focused and comfortable engaging directly with customers.

Responsibilities

• Manage client onboarding projects from kickoff through to go-live
• Coordinate product training and initial platform setup
• Work closely with Sales, Product and Technical teams
• Manage client communication throughout the implementation process
• Help improve onboarding processes and overall client experience
• Document client requirements and use cases
• Gradually take ownership of a portfolio of accounts

Skills

Client onboarding

Project management

Stakeholder management

Communication skills

Presentation skills

Problem solving

Trading technology familiarity

Job description

EC1 Partners is seeking a Customer Success Manager - Onboarding Specialist in Singapore to lead client onboarding from kickoff to go-live, coordinating with sales, product and technical teams to ensure a smooth implementation.

This client-facing role emphasizes strong communication, stakeholder management and attention to detail, with potential to grow into broader Customer Success or Account Management responsibilities within the regional team.