Senior Customer Success Manager, Cloud Security (Mandarin)

Orca Security; Singapore; Hybrid; SGD 90,000 - 150,000; Full time

Job summary

Orca Security in Singapore seeks a highly motivated Customer Success Manager to partner with customers, drive adoption of our cloud security platform, and expand product footprint.

You will own the customer journey, lead cross-functional collaborations with CS engineers and sales, conduct EBRS/QBRs, and ensure renewals and expansions while maintaining strong relationships.

Mandarin proficiency is required; travel up to 30%; hybrid work model in Singapore offers a dynamic, fast-paced environment.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years experience in customer success, account management, engagement management, or pre-sales roles.
• 5+ years of experience working with Cloud Security, CyberSecurity, or SaaS products.
• Ability to communicate at various organizational levels internally and externally.
• Knowledge of AWS, Microsoft Azure, Google Cloud.
• Familiarity with cloud technology and security challenges.
• Thrive in a fast-paced environment.
• Excellent written and verbal communication skills.
• Passion for building relationships and driving renewals and expansion.
• Willingness to travel up to 30%.

Responsibilities

• Managing the entire Customer Journey for an assigned portfolio of Customers.
• Partner with Customer Success Engineers to identify and drive customer objectives and value.
• Define and execute Customer Success Plans that drive adoption and value.
• Be a trusted advisor, communicating product changes and enhancements.
• Lead Executive Business Reviews (EBRS) & Quarterly Business Reviews (QBRs).
• Own renewal opportunities and collaborate with Account Executives on expansion opportunities.
• Build relationships across all levels, from practitioners to the C-suite.
• Identify risks, manage escalations, and collaborate cross-functionally.
• Contribute to developing Customer Success playbooks and journeys.

Skills

Customer success

Account management

Engagement management

Pre-sales

Cloud Security

SaaS

Mandarin

Education

Bachelor's degree or equivalent

Job description

Orca Security in Singapore seeks a highly motivated Customer Success Manager to partner with customers, drive adoption of our cloud security platform, and expand product footprint.

You will own the customer journey, lead cross-functional collaborations with CS engineers and sales, conduct EBRS/QBRs, and ensure renewals and expansions while maintaining strong relationships.

Mandarin proficiency is required; travel up to 30%; hybrid work model in Singapore offers a dynamic, fast-paced environment.