AI Security Deployment Engineer: Customer Onboarding Lead

F5

Singapore

On-site

SGD 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

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Job summary

F5 is seeking a Forward Deployed Engineer in Singapore to lead technical onboarding and post-sales implementation for AI security products. You will collaborate with Solutions Engineering and Support to drive adoption, align milestones, and ensure rapid value delivery for enterprise customers.

The role requires 8+ years in post-sales technical roles, strong enterprise infrastructure knowledge, and excellent communication and project management skills. OpenShift expertise is a nice-to-have asset.

Qualifications

8+ years in a post-sales technical role (e.g., TAM, Solutions Engineer, Integration Engineer, Implementation Consultant, or similar).
Experience building and/or deploying AI Systems/Applications.
Strong understanding of enterprise infrastructure (e.g., networking, containers, security protocols).
Experience leading technical deployments (on-prem, hybrid, or complex SaaS integrations).
Experience working with enterprise customers in regulated industries (AI/ML or cybersecurity products is a plus).
Excellent communication and project management skills — set expectations, drive timelines, and keep everyone aligned.

Responsibilities

Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics.
Own the post-sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams.
Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably.
Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps and escalating as needed.
Collaborate cross-functionally with Sales, Engineering, Services and Product to ensure successful handoffs and knowledge sharing.
Document repeatable processes, technical guides, implementation templates, and internal runbooks.
Coordinate support needs, triage technical issues, and ensure efficient collaboration with Support and Dev. teams.
Act as a customer advocate, gathering feedback and insights to inform roadmap and future services.