School Receptionist (Secondary School-Ang Mo Kio)

SUNNYHILL ACE PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

SUNNYHILL ACE PTE. LTD. is seeking a proactive Front Desk & Administrative Officer to manage inquiries from parents, students, vendors and visitors. The role covers mail distribution, loss-and-found, key/equipment handling, and general office administration on campus.

Responsibilities include assisting unwell students, maintaining safety records, coordinating attendance and leaves, and supporting campus routines under school management guidance.

Qualifications

• Minimum of 3 years in front desk, reception or office administration.
• Experience in MOE school environment preferred.
• Bilingual in English and Mandarin to handle inquiries.

Responsibilities

• Attend to walk-in and telephone inquiries from parents, students, vendors, visitors and customers.
• Process incoming mail and packages and distribute to staff promptly.
• Handle loss-and-found cases and maintain organized logs.
• Distribute and collect keys and equipment to staff and students.
• Assist unwell students in the school's sick bay.
• Keep student injury records and liaise with parents and staff per safety SOPs.
• Notify parents/guardians for unwell students or early dismissal.
• Compile daily staff attendance records.
• Maintain time-off logbook; ensure proper authorization.
• Keep forms and documents organized and ready for distribution.
• Support campus exercises like staff temperature checks and ad-hoc routines.
• Perform other admin duties as assigned by school management.

Skills

Front desk experience

Customer relations

Bilingual English/ Mandarin

Organizational skills

Tools

MS Office

Job description

Working Hours

Mondays to Thursdays: 7:00 AM to 4:30 PM (inclusive of 1-hour lunch break)

Fridays: 7:00 AM to 4:00 PM (inclusive of 1-hour lunch break)

Service not required on Saturdays, Sundays, and gazetted public holidays

Job Description & Key Responsibilities

Front Desk & Customer Relations

• Attend to all walk-in and telephone inquiries from parents, students, vendors, visitors, and customers.
• Manage and process incoming mail and packages, ensuring prompt distribution to relevant staff members.
• Handle loss-and-found cases and maintain organized logs.
• Manage the periodic distribution and collection of keys and equipment to staff and students.

Student Welfare & Safety Admin

• Attend to students who are unwell or resting in the school's sick bay.
• Maintain accurate student injury records and handle follow-up communications with parents and staff according to standard safety SOPs.
• Proactively contact parents or guardians for students who are unwell or require early dismissal.

Operations & General Administration

• Compile, retrieve, and update daily staff attendance records.
• Maintain and manage the time-off logbook for school staff, ensuring all applications have been properly authorized.
• Keep forms and office documents well-organized, updated, and ready for distribution when needed.
• Assist with campus exercises, such as staff temperature-taking and other ad-hoc school operational routines.
• Carry out any other relevant administrative or ad-hoc duties as assigned by school management.

Job Requirements

Experience: Minimum of 3 years of experience in front desk, reception, or office administration duties. Prior experience working within a local MOE school environment is highly preferred.

Language Proficiency: Bilingual in English and Mandarin to handle inquiries from a diverse group of visitors and parents.

Technical Skills: Basic computing skills, including proficiency with MS Office (Word, Excel) and Microsoft Outlook.

Attributes: Meticulous, organized, customer-focused, with excellent interpersonal and communication skills.