School Receptionist / Administrative Assistant

SUNNYHILL ACE PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Sunnyhill Ace Pte. Ltd. is seeking a frontline receptionist to greet visitors, answer calls, and manage mail and logistics across the school’s General Office and Sick Bay. You will support student care, admissions, and data entry, with a focus on accuracy and friendly service.

The role requires 1 year of customer-facing experience, proficiency in MS Office, and a professional demeanor; First Aid certification is valued.

Qualifications

• GCE N level with 3+ passes, English required, Mother Tongue preferred.
• 1 year frontline customer service or receptionist experience
• Proficient in Microsoft Office (Word, Excel) and basic office equipment
• First Aid Training certification is highly valued
• Pleasant personality, professional appearance, strong communication and team skills

Responsibilities

• Greet and attend to queries from students, parents, and visitors at the frontline counter.
• Answer incoming calls promptly, aiming to pick up within 3 rings.
• Handle mail, distribution of letters, and sign for deliveries for school staff.
• Manage login/out for students leaving early and assist Sick Bay admissions.
• Keep the General Office reception and Sick Bay tidy, coordinating with the OSO.

Skills

Customer service

Communication

Teamwork

Education

GCE 'N' Level with 3+ passes including English

Tools

Microsoft Word

Microsoft Excel

Job description

Key Responsibilities:

• Frontline Reception: Manage the frontline counter duty. Greet and professionally attend to all queries from students, parents, and walk-in visitors.
• Telecommunications: Promptly handle incoming telephone calls, ensuring all calls are answered efficiently (aiming within 3 rings).
• Mail & Logistics: Manage incoming mail, distribute letters to students, parents, and teachers, and sign for goods deliveries on behalf of school staff.
• Student Care Support: Administer the log-in/out process for students leaving school early, look after injured students, and facilitate admissions to the school Sick Bay.
• Office Housekeeping: Oversee the general upkeep and tidiness of the General Office reception area and Sick Bay, collaborating with the Operations Support Officer (OSO).
• Storage Coordination: Arrange for temporary storage of received administrative and logistical items in the General Office and notify the relevant staff.
• Lost & Found: Manage the tracking, filing, and safekeeping of lost and found items within the school premises.
• General Administration: Provide day-to-day administrative support, including accurate data entry, filing, operating office equipment (photocopiers, scanners, printers), and assisting Admin Managers with ad-hoc tasks.

Job Requirements

• Education: GCE 'N' Level holder with 3 or more passes, including English and a Mother Tongue Language preferred.
• Experience: Minimally 1 year of experience in frontline customer service or receptionist roles. Experience working within an MOE school environment is a distinct advantage.
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel) and comfortable navigating the internet and standard office machinery.
• Certifications: First Aid Training certification is highly valued.
• Key Attributes: Possess a pleasant personality and professional appearance, excellent written and verbal communication skills, and a highly collaborative team-player mindset.

Working Hours & Conditions

• Weekly Hours: 42 hours per week.
• Mondays to Thursdays: 8:30 AM to 5:45 PM (Includes a 45-minute lunch break).
• Fridays: 9:00 AM to 5:45 PM (Includes a 45-minute lunch break).
• Rest Days: Off on Saturdays, Sundays, and gazetted Public Holidays.