School Front Desk Receptionist

SUNNYHILL ACE PTE. LTD.; Singapore; On-site; SGD 25,000 - 33,000; Full time

Job summary

Sunnyhill Ace Pte. Ltd. in Singapore is seeking a friendly receptionist to join our school administration. You will manage the front desk, handle inquiries, greet visitors, and support daily operations with care.

The role requires at least 2 years of front desk or customer service experience, fluent English, and basic MS Office skills. A Basic First Aid with CPR + AED certification is highly preferred. You will work in one of two shifts, ensuring a welcoming environment and smooth coordination

Qualifications

• Minimum of 2 years of proven experience in front desk reception or customer service roles.
• Ability to read, write, and converse fluently in English with strong interpersonal skills.
• Warm, mature personality demonstrating patience, empathy, and a strong customer-service mindset.
• Proficiency in basic Microsoft Office applications (Word, Excel) and data entry operations.
• Candidates possessing a valid Basic First Aid with CPR + AED certification are highly preferred.

Responsibilities

• Attend to all incoming phone calls and public enquiries promptly and professionally.
• Greet and assist walk-in students, teachers, parents, vendors, and other school stakeholders with care.
• Manage the school sick bay and coordinate with parents until the student leaves safely.
• Maintain a clean, welcoming General Office reception counter.
• Liaise with parents regarding administrative and financial matters (GIRO, Edusave).
• Perform general office duties including data entry, document preparation, inventory, and post-office trips.
• Assist with other administrative and ad-hoc tasks as assigned by the school authority.

Skills

Front desk experience

English fluency

Customer service

Interpersonal skills

Tools

Microsoft Word

Microsoft Excel

Job description

Key Responsibilities:

• Enquiry Management: Attend to all incoming phone calls, public enquiries, and incoming deliveries promptly and professionally.
• Visitor & Stakeholder Care: Greet and assist walk-in students, teachers, parents, vendors, and other school stakeholders with a high degree of care and empathy.
• Student Welfare & First Aid: Manage the school sick bay, maintain first aid supplies, provide simple first aid treatment to injured or unwell students, and coordinate with parents/relevant stakeholders until the student leaves the school grounds safely.
• Counter Management: Man the General Office reception counter, ensuring the area remains clean, tidy, and welcoming.
• Financial & Administrative Support: Call and liaise with parents regarding administrative and financial matters, including GIRO, Edusave applications, and supporting documents for financial assistance schemes.
• Office Operations: Execute general office administrative duties, including basic data entry, preparing Microsoft Word and Excel documents, managing office supplies inventory, and making operational trips to the Post Office.
• Ad-Hoc Duties: Assist with other administrative and ad-hoc tasks as assigned by the school authority.

Working Hours & Schedule

You will be assigned to one of the following two shifts:

• Shift 1 (Receptionist 1): Mondays to Thursdays: 7:00 AM – 4:15 PM (includes a 45-minute lunch break)Fridays: 7:00 AM – 3:45 PM (includes a 45-minute lunch break)School Holidays: 8:00 AM – 5:00 PM (includes a 45-minute lunch break)
• Shift 2 (Receptionist 2): Mondays to Thursdays: 8:15 AM – 5:30 PM (includes a 45-minute lunch break)Fridays: 8:45 AM – 5:30 PM (includes a 45-minute lunch break)School Holidays: 8:00 AM – 5:00 PM (includes a 45-minute lunch break)

Job Requirements

• Experience: Minimum of 2 years of proven experience in front desk reception or customer service roles. Prior front desk experience in a school environment is preferred, and experience within a local primary school is highly advantageous.
• Language & Communication: Ability to read, write, and converse fluently in English, with strong interpersonal skills.
• Personal Attributes: Warm, mature personality demonstrating patience, empathy, and a strong customer-service mindset.
• Technical Skills: Proficiency in basic Microsoft Office applications (Word, Excel) and data entry operations.
• Certifications: Candidates possessing a valid Basic First Aid with CPR + AED certification are highly preferred.