School Front Desk Receptionist

Sunnyhill Ace; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Sunnyhill Ace in Singapore is seeking a warm, professional receptionist to join our front desk team. You will manage inquiries, greet visitors, support families, and handle light administrative tasks with accuracy and empathy.

The role requires at least two years in a front desk or customer service role, fluency in English, and proficiency with Word and Excel. First aid CPR/AED certification is highly preferred in our safety-conscious school environment.

Qualifications

• Minimum 2 years of front desk reception or customer service experience.
• Fluent in English with strong interpersonal skills.
• Warm, mature personality with empathy and good customer-service mindset.
• Proficiency in Word and Excel; data entry skills.
• First aid CPR/AED certification preferred.

Responsibilities

• Attend to all incoming phone calls, public enquiries, and deliveries promptly.
• Greet and assist walk-in students, teachers, parents, and vendors with care.
• Manage the school sick bay and coordinate with parents for student welfare.
• Man the General Office reception counter and keep the area welcoming.
• Liaise with parents regarding GIRO, Edusave, and financial documents.
• Perform basic data entry and prepare Word/Excel documents.
• Support ad-hoc duties as assigned by school authority.

Skills

Front desk reception

Customer service

English fluency

Microsoft Word

Microsoft Excel

Data entry

First aid CPR AED

Tools

Microsoft Word

Microsoft Excel

Job description

Key Responsibilities:

• Enquiry Management: Attend to all incoming phone calls, public enquiries, and incoming deliveries promptly and professionally.
• Visitor & Stakeholder Care: Greet and assist walk-in students, teachers, parents, vendors, and other school stakeholders with a high degree of care and empathy.
• Student Welfare & First Aid: Manage the school sick bay, maintain first aid supplies, provide simple first aid treatment to injured or unwell students, and coordinate with parents/relevant stakeholders until the student leaves the school grounds safely.
• Counter Management: Man the General Office reception counter, ensuring the area remains clean, tidy, and welcoming.
• Financial & Administrative Support: Call and liaise with parents regarding administrative and financial matters, including GIRO, Edusave applications, and supporting documents for financial assistance schemes.
• Office Operations: Execute general office administrative duties, including basic data entry, preparing Microsoft Word and Excel documents, managing office supplies inventory, and making operational trips to the Post Office.
• Ad-Hoc Duties: Assist with other administrative and ad-hoc tasks as assigned by the school authority.

Working Hours & Schedule

You will be assigned to one of the following two shifts:

• Shift 1 (Receptionist 1): Mondays to Thursdays: 7:00 AM – 4:15 PM (includes a 45-minute lunch break)Fridays: 7:00 AM – 3:45 PM (includes a 45-minute lunch break)School Holidays: 8:00 AM – 5:00 PM (includes a 45-minute lunch break)
• Shift 2 (Receptionist 2): Mondays to Thursdays: 8:15 AM – 5:30 PM (includes a 45-minute lunch break)Fridays: 8:45 AM – 5:30 PM (includes a 45-minute lunch break)School Holidays: 8:00 AM – 5:00 PM (includes a 45-minute lunch break)

Job Requirements

• Experience: Minimum of 2 years of proven experience in front desk reception or customer service roles. Prior front desk experience in a school environment is preferred, and experience within a local primary school is highly advantageous.
• Language & Communication: Ability to read, write, and converse fluently in English, with strong interpersonal skills.
• Personal Attributes: Warm, mature personality demonstrating patience, empathy, and a strong customer-service mindset.
• Technical Skills: Proficiency in basic Microsoft Office applications (Word, Excel) and data entry operations.
• Certifications: Candidates possessing a valid Basic First Aid with CPR + AED certification are highly preferred.