Schedule Team Associate

COURTS (Singapore) Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

COURTS (Singapore) Pte Ltd is seeking a Logistics Coordinator to manage order processing, route planning and cross-channel fulfillment within a busy retail logistics network.

You will use Navi, BC, and ZYLLEM to optimize deliveries, verify driver IDs, and ensure accurate stock movements while maintaining high service standards. The role requires adaptability for last-minute changes and collaboration with stores and vendors.

Qualifications

• Experience in transport scheduling, route planning, logistics coordination, or supply chain operations.
• Tech-savvy with logistics/warehouse systems (Navi, BC, ZYLLEM) advantageous.
• Attention to detail across product categories (Electronics, Furniture, Aircon).
• Strong communication with vendors, warehouses, stores and customers.
• Adaptability for last-minute schedule changes and same-day deliveries.
• Willingness to join full-day ride-alongs with delivery team.

Responsibilities

• Order Processing & Route Planning: System Management - Process orders and manage transporter schedules using Navi and BC; Warehouse Coordination - generate and review picklists for locations to ensure packing and dispatch.
• Product-Specific Delivery Coordination: Electronics & Wall Mounts - apply correct service codes; Furniture & Sofas - coordinate manpower for heavy routes; Air-Conditioning - schedule specialized deliveries.
• Transporter & Driver Management (TSP): Driver Verification - verify TSP driver IDs in ZYLLEM; Dispatch & Returns - manage DDS and disposal returns; Performance Monitoring - track progress and daily reports.
• Stakeholder Communication & Field Audits: Proactive Problem Solving - handle store/vendor queries; Public Holiday Planning - confirm building access; Team Training - lead meetings; Field Audits - ride-alongs with delivery team.

Skills

Transport scheduling

Route planning

Logistics coordination

Supply chain operations

Tools

Navi

Business Central

ZYLLEM

Job description

Job Responsibilities:

Order Processing & Route Planning

• System Management: Process orders and manage transporter schedules using Navi and Business Central (BC) systems.

• Warehouse Coordination: Generate and review accurate picklists for warehouse locations (e.g., 880, 881, and 865 Online) to ensure seamless packing and dispatch.

• Routing Optimization: Upload calling lists into ZYLLEM for daily routing, carefully planning delivery capacities (ensuring each team is assigned an optimized route of 4 to 5 drops).

• Cross-Channel Logistics: Manage and prioritize Online orders, Ninja deliveries, and internal store Transfer Orders, ensuring stock moves accurately without discrepancies.

Product-Specific Delivery Coordination

• Electronics & Wall Mounts: Ensure correct service codes (e.g., door dismantling, stacking) are applied. Resolve missing codes with the Operations team.

• Furniture & Sofas: Liaise with Delivery Supervisors to ensure sufficient manpower is allocated for heavy and bulky routes.

• Air-Conditioning: Print Delivery Notes (DN), scan orders for vendor confirmation, and schedule specialized aircon deliveries.

Transporter & Driver Management (TSP)

• Driver Verification: Manage and verify Third-Party Service Provider (TSP) driver IDs within ZYLLEM to ensure accurate delivery tracking.

• Dispatch & Returns: Coordinate with managers to release Delivery Documentation Sheets (DDS) and diligently check disposal returns from the Delivery Team, reporting any discrepancies.

• Performance Monitoring: Track transporter progress, manage delivery failures and advances, and prepare daily call/fail reports.

Stakeholder Communication & Field Audits

• Proactive Problem Solving: Handle email queries from stores and vendors. Liaise constantly with BPI (Business Planning & Intelligence) and warehouse teams to resolve stock or operational issues.

• Public Holiday Planning: Proactively contact customers in condominiums ahead of Public Holidays to confirm building accessibility and management approvals.

• Team Training: Lead meetings and conduct training sessions for the Delivery Team.

• Field Audits: Participate in full-day field ride-along with the delivery crew to monitor processes and elevate service standards.

Job Requirements:

• Experience: Previous experience in transport scheduling, route planning, logistics coordination, or supply chain operations.

• Tech-Savvy: Proficiency with logistics and warehouse management systems (hands-on experience with ZYLLEM, Navi, or Business Central is a strong advantage).

• Attention to Detail: Highly organized with the ability to manage specific delivery requirements across different product categories (Electronics, Furniture, Aircon).

• Strong Communicator: Excellent verbal and written communication skills to effectively liaise with vendors, warehouse staff, retail stores, and customers.

• Adaptability: Ability to thrive in a fast-paced environment, handle last-minute schedule changes (same-day/advance deliveries), and troubleshoot daily routing issues.

• Hands-On Approach: Willingness to periodically step out of the office to conduct full-day ride-alongs with the delivery team.