Logistic Associate

COURTS (Singapore) Pte Ltd; Singapore; On-site; SGD 40,000 - 58,000; Full time

Job summary

COURTS (Singapore) Pte Ltd is seeking a Delivery Operations professional in Singapore to monitor truck movements, verify COD details, and manage real-time delivery exceptions. You will coordinate with internal teams and customers to ensure timely deliveries and smooth operations.

In this role, you will also handle customer communications, resolve delivery-related issues, and participate in stock audits and training sessions to drive service improvements.

Qualifications

• Strong communication skills (email, phone, WhatsApp) for coordinating with teams, TSPs and customers.
• Highly detail-oriented to monitor delivery progress and resolve issues quickly.
• Proven problem-solving skills to manage bottlenecks, stock discrepancies and customer concerns.
• Proficient with logistics software (ZYLLEM) and modern warehouse management systems.
• Able to work under pressure and handle inquiries efficiently.

Responsibilities

• Actively monitor truck movements and delivery progress to prevent delays.
• Verify customer addresses and COD details prior to dispatch, ensuring TSPs are cleared.
• Manage real-time exceptions and coordinate Same-Day Delivery (SDD) recovery.
• Proactively contact customers to secure building access and manage expectations.
• Audit stock levels across locations to ensure scheduled deliveries can be fulfilled.
• Lead training and conduct field audits to improve on-the-ground processes.

Skills

Communication

Attention to Detail

Problem-Solving

Tech Proficiency

Resilience

Tools

ZYLLEM

Business Central

Job description

Job Description:

Delivery Operations & Tracking

• Actively monitor truck movements and delivery progress using systems like ZYLLEM and Business Central (BC) to prevent delays.

• Verify customer addresses and Cash on Delivery (COD) details prior to dispatch, ensuring all TSPs are cleared upon warehouse pickup.

• Manage exceptions in real-time, including failed deliveries, installation disputes, and defective items, coordinating Same-Day Delivery (SDD) recovery when necessary.

• Proactively contact customers in condominiums ahead of Public Holidays to secure building access and management approvals.

Customer Support & Issue Resolution

• Serve as the primary communication hub (via email and WhatsApp) for the Operations, Customer Care, and Online teams regarding delivery schedules and unassigned dates.

• Investigate and resolve damaged property claims by dispatching supervisors for on-site verification and coordinating rectification with management.

• Troubleshoot product quality escalations (e.g., appliances malfunctioning upon delivery), coordinate supplier verifications, and facilitate 1-to-1 exchanges.

• Contact customers directly to provide updates, clarify complex delivery issues, and manage expectations with empathy and professionalism.

Inventory & Stock Coordination

• Audit stock levels across key locations (e.g., branches and main warehouses) at least 4 days in advance to ensure scheduled deliveries can be fulfilled.

• Manage out-of-stock scenarios by updating system statuses, removing affected dates, and working with retail branches to reschedule deliveries.

Team Training & Field Audits

• Lead regular meetings and training sessions for the Delivery Team to elevate service standards.

• Conduct full-day ride-along with the delivery crew to audit on-the-ground processes, identify operational bottlenecks, and implement improvements.

Job Requirement:

• Communication Skills: Strong communication skills (email, phone, WhatsApp) for effective coordination with different internal teams, TSPs, and customers.

• Attention to Detail: Highly detail-oriented with the ability to accurately monitor delivery progress and resolve issues quickly in a fast-paced logistics operation.

• Problem-Solving: Proven problem-solving skills, particularly in managing delivery bottlenecks, stock discrepancies, and resolving customer concerns.

• Tech Proficiency: Proficient with logistics software (e.g., ZYLLEM) and modern warehouse management systems.

• Resilience: Ability to work effectively under pressure and handle customer inquiries and unexpected logistical challenges efficiently.