Logistics Coordinator

Air & Odor Management Pte Ltd; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Air & Odor Management Pte Ltd is seeking a Scheduling and Dispatch Coordinator in Singapore to plan daily routes for service technicians and delivery crews, monitor schedules, and ensure customer SLAs are met.

You will work with Mandarin-speaking clients, coordinate resources, and maintain accurate records while adapting to changing priorities in a fast-paced setting.

Qualifications

• 1 year of scheduling, dispatching, or logistics planning (service industry preferred).
• Proficiency in Microsoft Office (training provided).
• Strong communication, multitasking, and problem-solving abilities.
• English and Mandarin proficiency for Mandarin-speaking customers.

Responsibilities

• Plan and assign daily routes for service technicians and delivery crews.
• Monitor real-time schedules and communicate changes to field teams.
• Confirm appointments with clients and ensure SLAs are met.
• Prepare stock, assign vehicles, equipment, and personnel based on job needs.
• Maintain records of service calls, deliveries, and crew schedules.
• Address scheduling conflicts with quick, effective solutions.
• Perform ad-hoc tasks as assigned by supervisor.

Skills

English

Mandarin

Scheduling

Communication

Multitasking

Adaptability

Tools

Microsoft Office

Job description

Key Responsibilities

• Schedule Optimization: Plan and assign daily routes for service technicians and delivery crews to maximize efficiency and minimize travel time.

• Dispatch Coordination: Monitor real-time schedules, adjust for emergencies, and communicate changes to field teams promptly.

• Customer Service Liaison: Work with clients to confirm appointments, reschedule when necessary, and ensure service level agreements (SLAs) are met.

• Resource Allocation: Prepare stock, assign vehicles, equipment, and personnel based on job requirements and availability.

• Data Management: Maintain accurate records of service calls, deliveries, and crew schedules.

• Problem-Solving: Address scheduling conflicts, delays, or last-minute changes with quick and effective solutions.

• Additionally: Perform ad-hoc works as assigned by supervisor.

Qualifications & Skills

• Languages: English and Mandarin to be able to communicate with Mandarin speaking customers.

• Experience: 1 years in scheduling, dispatching, or logistics planning (service industry preferred).

• Technical Skills: Proficiency Microsoft suite. (Training will be provided)

• Soft Skills: Strong communication, multitasking, and problem-solving abilities.

• Adaptability: Ability to thrive in a fast-paced environment with shifting priorities.