Sales Support Manager (Furniture Retail)

SPACEMAN INNOVATIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic furniture business in Singapore is seeking an experienced Operations Manager to oversee order processing, factory coordination, and logistics operations. You will ensure customer orders are processed accurately and delivered smoothly, while coordinating with suppliers and managing documentation. The ideal candidate has a proven background in operations, strong attention to detail, and excellent organizational skills. A competitive salary is offered based on experience.

Benefits

Competitive salary

Supportive team environment

Opportunity to work with international suppliers

Qualifications

• Proven experience in operations, order processing, or logistics, preferably in furniture or retail.
• Strong attention to detail and ability to manage multiple orders.
• Experience liaising with factories or suppliers is an advantage.

Responsibilities

• Process and input customer orders accurately into the system.
• Send confirmed orders to factories and manage production timelines.
• Coordinate shipments and resolve operational issues.

Skills

Operations experience

Attention to detail

Communication skills

Organizational skills

Tools

Order management systems

Spreadsheets

Job description

We are Spaceman, Singapore's most exciting furniture brand specialising in unique and exciting space saving furniture. We are looking for a highly organised and detail-oriented Operations Manager to oversee our order processing, factory coordination, and logistics operations.

This role is critical in ensuring that customer orders are processed accurately, produced on time, and delivered smoothly.

Key Responsibilities

• Process and input customer orders accurately into the system
• Send confirmed orders to factories and liaise closely with suppliers on production timelines
• Check factory invoices for accuracy against orders and quotations
• Coordinate shipments, including booking freight, tracking shipments, and managing documentation
• Arrange local deliveries and installations, working with logistics partners
• Monitor order status from confirmation to final delivery
• Resolve operational issues related to orders, production, shipping, or delivery
• Maintain clear records of orders, invoices, and shipments
• Work closely with sales and customer service teams to ensure a smooth customer experience

Requirements

• Proven experience in operations, order processing, or logistics (furniture or retail industry preferred)
• Strong attention to detail and ability to manage multiple orders at different stages
• Experience liaising with factories, suppliers, or overseas manufacturers is an advantage
• Familiarity with invoices, shipping documents, and basic accounting checks
• Strong organisational and time management skills
• Good communication skills, both written and verbal
• Comfortable using order management systems, spreadsheets, and email
• Able to work independently and take ownership of operations processes

What We Offer

• A key role in an exciting furniture business
• Opportunity to work closely with international factories and suppliers
• Supportive team environment
• Competitive salary, commensurate with experience