Sales Support Executive (Industrial Machinery Components) DP2

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Trust Recruit Pte Ltd in Singapore is seeking a diligent Sales Administration professional to manage orders, invoicing, and cross-functional coordination with sales, logistics, and finance.

The role emphasizes accuracy, timely documentation, and support during ERP system changes, with exposure to industrial automation or semiconductor components as a plus.

Qualifications

• Diploma in Business Administration, Logistics, Supply Chain or related discipline.
• High level of accuracy and attention to detail with part numbers, pricing, quantities, and records.
• Able to prioritise a high volume of routine and urgent tasks and meet deadlines.
• Excellent communication across Sales, Logistics, Finance, customers and overseas factories.
• Experience in industrial automation, semiconductor components, manufacturing, or related B2B environment is an advantage.
• Experience handling Letters of Credit, export documentation, or regional factory orders is a plus.

Responsibilities

• Enter and maintain customer sales orders; issue Delivery Orders, invoices, and related documents accurately within required timelines.
• Prepare proforma invoices and provide complete payment documentation for follow-up and processing.
• Verify customer, product, price, quantity, delivery, tax, and billing information before releasing documents; resolve discrepancies.
• Enter purchase orders and transmit to factories; ensure part numbers, quantities, prices, dates and shipping instructions are accurate.
• Follow up on factory acknowledgements, delivery commitments, or order exceptions and communicate material changes to Sales and Logistics.
• Prepare shipping arrangements, coordinate delivery schedules, and liaise with Logistics to support timely deliveries.
• Monitor open orders and delivery status; escalate potential delays or gaps early.
• Manage full Return Merchandise Authorization cycle including documentation and tracking.
• Update inventory movements and price records; maintain accurate information for operations.
• Maintain filing of sales, purchasing, shipping, invoicing and returns documents per procedures.
• Prepare Daily Sales Report and other routine operational reports.

Education

Diploma in Business Administration, Logistics, Supply Chain

Tools

Microsoft Office/Excel

ERP/order-management systems

Job description

JOB RESPONSIBILITIES

• Sales Order Processing & Documentation: Enter and maintain customer sales orders; issue Delivery Orders, invoices, and related documents accurately and within the required timeline.
• Prepare proforma invoices and provide complete payment documentation to the Sales Coordinator for customer follow-up and payment processing.
• Verify customer, product, price, quantity, delivery, tax, and billing information before releasing transactional documents; promptly resolve discrepancies with the relevant internal party.
• Purchasing & Factory Coordination: Enter purchase orders and transmit them to the appropriate factories, ensuring that part numbers, quantities, prices, requested dates, and shipping instructions are complete and accurate.
• Follow up on factory acknowledgements, delivery commitments, or order exceptions and communicate material changes to the relevant Sales and Logistics colleagues.
• Delivery & Logistics Support: Prepare shipping arrangements, coordinate delivery schedules, and liaise with the Logistics Department to support complete and timely customer deliveries.
• Monitor open orders and delivery status; identify potential delays, documentation gaps, or fulfilment issues and escalat them early to the responsible stakeholder.
• Returns & Records Management: Manage the full Return Merchandise Authorisation cycle for goods returned by customers, including documentation, internal coordination, status tracking, and closure.
• Monitor and update inventory movements and price records in the system, maintaining accurate and traceable information for operational use.
• Maintain orderly electronic and physical filing of sales, purchasing, shipping, invoicing, and return documents in accordance with internal procedures.
• Reporting & Process Support: Prepare the Daily Sales Report and other routine operational reports, ensuring that data is current, complete, and consistent with source records.
• Support system implementation, data clean-up, testing, and process changes as assigned; highlight recurring errors or control gaps and contribute practical improvement suggestions.
• Perform other duties reasonably assigned in support of sales administration and business operations.

REQUIREMENTS

• Diploma in Business Administration, Logistics, Supply Chain, or a related discipline. Candidates with an equivalent qualification and directly relevant experience may also be considered.
• At least 3 years of relevant experience in sales administration, order processing, customer service operations, logistics coordination, or a comparable support role.
• Practical experience handling sales orders, purchase orders, Delivery Orders, invoices, shipping documentation, and cross-functional delivery coordination.
• Proficient in Microsoft Office, particularly Excel, and comfortable working in ERP, order-management, inventory, or similar business systems.
• High level of accuracy and attention to detail when working with part numbers, pricing, quantities, customer records, and transactional documents.
• Able to prioritize a high volume of routine and urgent tasks, follow issues through to closure, and meet recurring reporting and processing deadlines.
• Clear and professional communication skills, with the ability to coordinate effectively across Sales, Logistics, Finance, customers, and overseas factories.
• Dependable, organised, and adaptable to ongoing system implementation, revised workflows, and process-control requirements.
• Experience in industrial automation, semiconductor components, manufacturing, or a related B2B environment is an advantage.
• Experience handling Letters of Credit, export documentation, or regional factory orders is an added advantage.

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R1106651