Customer Support Executive

Manfield Employment Services Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Manfield Employment Services Pte Ltd in Singapore is seeking an experienced Order Processing/Customer Service professional to manage orders in SAP, coordinate with internal teams, and ensure timely service delivery. The role involves inventory control, financial liaison, and coordinating trainings and events.

The ideal candidate has 3-5 years of customer service and order processing experience, with strong SAP skills and the ability to plan for trainings, exhibitions, and meetings in a

Qualifications

• Minimum Diploma with 3-5 years of customer service and order processing experience.
• Good knowledge of sales and customer service techniques.
• Relevant experience in organizing & planning trainings, exhibitions & internal and external meetings.
• Experience with SAP

Responsibilities

• Process customer orders and sales transactions using SAP, ensuring timely and accurate order fulfilment.
• Act as the main point of contact between customers and internal teams, handling enquiries and coordinating day-to-day operational matters.
• Receive equipment for servicing and coordinate with service teams on repair progress, quotations, billing, collection and delivery arrangements.
• Coordinate equipment deliveries and collections for Sales and Service departments.
• Monitor inventory and loan equipment, ensuring sufficient stock levels and proper inventory control.
• Liaise with the Finance team on customer accounts and related matters.
• Coordinate administrative arrangements for exhibitions, training sessions and customer meetings.
• Generate SAP reports, prepare audit documentation and conduct year-end stock counts.
• Liaise with the Singapore Distribution Centre to ensure timely and accurate order fulfilment.
• Perform other ad hoc duties as assigned.

Skills

SAP

Customer service

Order processing

Inventory control

Cross-functional coordination

Education

Diploma

Job description

Job Responsibilities

• Process customer orders and sales transactions using SAP, ensuring timely and accurate order fulfilment.

• Act as the main point of contact between customers and internal teams, handling enquiries and coordinating day-to-day operational matters.

• Receive equipment for servicing and coordinate with service teams on repair progress, quotations, billing, collection and delivery arrangements.

• Coordinate equipment deliveries and collections for Sales and Service departments.

• Monitor inventory and loan equipment, ensuring sufficient stock levels and proper inventory control.

• Liaise with the Finance team on customer accounts and related matters.

• Coordinate administrative arrangements for exhibitions, training sessions and customer meetings.

• Generate SAP reports, prepare audit documentation and conduct year-end stock counts.

• Liaise with the Singapore Distribution Centre to ensure timely and accurate order fulfilment.

• Perform other ad hoc duties as assigned.

Job Requirements

• Minimum Diploma with 3-5 years of customer service and order processing experience
• Good knowledge of sales and customer service techniques
• Relevant experience in organizing & planning for trainings, exhibitions & internal and external meetings
• experience with SAP

EA License No: 95C2823
EA Personnel No: R23112241
EA Personnel Name: Jin Yee