Sales Support Coordinator (5 Days, Industrial /Factory Automation) DP26

TRUST RECRUIT PTE. LTD.; Singapore; Presencial; SGD 40 000 - 58 000; Tempo integral

Resumo da oferta

TRUST RECRUIT PTE. LTD. is seeking a detail-oriented Sales Administrator to process orders, generate invoices, and coordinate with factories and logistics to ensure timely deliveries.

You will handle proforma invoices, payment documentation, and data verification across departments. The role requires a Diploma in Business Administration or related field and at least 3 years of experience in sales support, order processing, or logistics coordination.

Qualificações

• Diploma in Business Administration, Logistics, Supply Chain, or related discipline.
• 3+ years experience in sales administration, order processing, logistics coordination, or similar role.
• Experience handling sales orders, purchase orders, DOs, invoices, shipping documents, and cross-functional delivery coordination.
• Proficient in Microsoft Office, especially Excel, and comfortable with ERP/order-management/inventory systems.
• High accuracy and attention to detail with part numbers, pricing, customer records, and documents.

Responsabilidades

• Enter and maintain customer sales orders; issue delivery orders, invoices, and related documents on time.
• Prepare proforma invoices and provide complete payment documentation for follow-up and processing.
• Verify data before releasing documents and resolve discrepancies with internal teams.
• Enter purchase orders and transmit to factories, ensuring accuracy of part numbers, quantities, prices, dates, and shipping instructions.
• Coordinate with factories and logistics to communicate changes and commitments.
• Prepare shipping arrangements, coordinate delivery schedules, and support timely deliveries.
• Monitor open orders and delivery status; escalate potential delays or issues.
• Manage the full return merchandise authorization cycle and related records.
• Update inventory movements and price records in the system for accuracy.
• Maintain orderly filing of sales, purchasing, shipping, invoicing and returns documents.
• Prepare daily sales reports and assist with process improvement and system implementation.

Conhecimentos

Communication skills

Attention to detail

Time management

Organisational skills

Cross-functional coordination

Formação académica

Diploma in Business Administration / Logistics / Supply Chain

Ferramentas

Excel

ERP systems

Order management software

Descrição da oferta de emprego

Responsibilities

• Sales Order Processing & Documentation: Enter and maintain customer sales orders; issue Delivery Orders, invoices, and related documents accurately and within the required timeline.
• Prepare proforma invoices and provide complete payment documentation to the Sales Coordinator for customer follow-up and payment processing.
• Verify customer, product, price, quantity, delivery, tax, and billing information before releasing transactional documents; promptly resolve discrepancies with the relevant internal party.
• Purchasing & Factory Coordination: Enter purchase orders and transmit them to the appropriate factories, ensuring that part numbers, quantities, prices, requested dates, and shipping instructions are complete and accurate.
• Follow up on factory acknowledgements, delivery commitments, or order exceptions and communicate material changes to the relevant Sales and Logistics colleagues.
• Delivery & Logistics Support: Prepare shipping arrangements, coordinate delivery schedules, and liaise with the Logistics Department to support complete and timely customer deliveries.
• Monitor open orders and delivery status; identify potential delays, documentation gaps, or fulfilment issues and escalation them early to the responsible stakeholder.
• Returns & Records Management: Manage the full Return Merchandise Authorisation cycle for goods returned by customers, including documentation, internal coordination, status tracking, and closure.
• Monitor and update inventory movements and price records in the system, maintaining accurate and traceable information for operational use.
• Maintain orderly electronic and physical filing of sales, purchasing, shipping, invoicing, and return documents in accordance with internal procedures.
• Reporting & Process Support: Prepare the Daily Sales Report and other routine operational reports, ensuring that data is current, complete, and consistent with source records.
• Support system implementation, data clean-up, testing, and process changes as assigned; highlight recurring errors or control gaps and contribute practical improvement suggestions.
• Perform other duties reasonably assigned in support of sales administration and business operations.

Requirements

• Diploma in Business Administration, Logistics, Supply Chain, or a related discipline. Candidates with an equivalent qualification and directly relevant experience may also be considered.
• At least 3 years of relevant experience in sales administration, order processing, customer service operations, logistics coordination, or a comparable support role.
• Practical experience handling sales orders, purchase orders, Delivery Orders, invoices, shipping documentation, and cross-functional delivery coordination.
• Proficient in Microsoft Office, particularly Excel, and comfortable working in ERP, order-management, inventory, or similar business systems.
• High level of accuracy and attention to detail when working with part numbers, pricing, quantities, customer records, and transactional documents.
• Able to prioritise a high volume of routine and urgent tasks, follow issues through to closure, and meet recurring reporting and processing deadlines.
• Clear and professional communication skills, with the ability to coordinate effectively across Sales, Logistics, Finance, customers, and overseas factories.
• Dependable, organised, and adaptable to ongoing system implementation, revised workflows, and process-control requirements.
• Experience in industrial automation, semiconductor components, manufacturing, or a related B2B environment is an advantage.
• Experience handling Letters of Credit, export documentation, or regional factory orders is an added advantage.