Sales Support Executive

Lives Group

Singapore

On-site

SGD 42,000 - 56,000

Full time

2 days ago

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Job summary

Lives Group in Singapore is seeking a Sales Support Executive to join the Sales Support Team and report to the Head of Sales (Singapore and Malaysia). You will handle customer inquiries, place orders, and ensure timely delivery while preserving a strong market focus.

You will maintain proactive relationships with customers, coordinate with Sales and Operations, and leverage product knowledge to provide accurate information, upsell where appropriate, and support contract renewals.

Qualifications

Degree in Business Administration or related qualifications.
Experience in SME trading or distributor environment.
2 years of sales support experience preferred.
Organized, meticulous and detail-oriented.
Able to work in teams and independently.
Proficient in written and spoken English.
Proficient in MS Office – Words, Excel.
Knowledge of Trade Facilities like Letter of Credit is advantageous.

Responsibilities

To maintain a proactive relationship with customers in your own market responsibility area.
To facilitate good communication between customers, Sales and Operations Departments.
To enter customers’ orders in accordance with the Purchase Order (PO) and allocate quantity.
To anticipate customer reactions to unfavourable schedule confirmation and quality issues and address concerns.
To keep up to date with product knowledge, policies, and processes.
To utilise quotation tools and knowledge about the customer to upsell and improve satisfaction.

Skills

Customer communication

Attention to detail

Teamwork

Independent work

English proficiency

Education

Degree in Business Administration

Tools

MS Office - Word/Excel

Trade facilities knowledge (LC)

Job description

2 - 5 Years

Permanent

Job Description

As a key member of the Sales Support Team, the Sales Support Executive reports to the Head of Sales (Singapore and Malaysia). The role focuses on delivering excellence services to our customers with dedicated market focus. The responsibilities include handling customers’ queries professionally to orders being placed within the expected timelines and manage inbound contacts via three (3) channels such as phone, email, and periodic sales visits.

The objective is to drive sales growth through contract renewals of the existing contracts, enhance customer satisfaction and stay informed about the industry trends.

Key Responsibilities

To maintain a proactive relationship with customers in your own market responsibility area
To facilitate good communication between customers, Sales and Operations Departments.
To enter customers’ orders in accordance with the Purchase Order (PO) and allocate quantity. This is to ensure that the orders are in optimized delivery quantity and evenly loaded over the month.
To anticipate customer reactions to unfavourable schedule confirmation and quality issues, etc. The Sales Support Executive is expected to address any customers’ concerns and pursue information or activity to satisfy the customers’ needs.
To keep up to date with product knowledge, policies, and processes so as to provide accurate and relevant information to customers.
To utilise the available quotation tools and knowledge about the customer, to leverage on insights leading to an improved customer satisfaction and successful resolution and upselling.

Qualifications and Requirements