Sales Support

PT. Gree Electric Appliances Indonesia; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

PT. Gree Electric Appliances Indonesia is seeking a detail-oriented Sales Operations professional in Singapore to handle inbound inquiries, qualify leads, and coordinate with dealers.

You will manage sales orders, monitor order progress, and prepare operational reports to support sales efficiency. Ideal candidates hold a Bachelor's degree and 1–2 years of experience in sales operations or related roles, with fluency in English and Chinese, and proficiency in Excel.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Supply Chain, or related field.
• Strong organizational and coordination skills with attention to detail.
• Proficient in Microsoft Excel and Microsoft Office.
• Good communication skills and ability to coordinate with multiple departments.
• Able to work in a fast-paced environment and manage multiple tasks simultaneously.
• Fluent in English and Chinese

Responsibilities

• Handle inbound hotline inquiries and manage consumer requests received from third-party advertising channels.
• Evaluate and qualify sales leads, assign qualified leads to the appropriate sales team, and monitor follow-up progress.
• Maintain accurate lead records and prepare regular reports on lead status, response progress, and case closure.
• Coordinate weekly follow-ups with dealers to track lead conversion and maintain complete documentation of closed cases.
• Conduct monthly dealer performance evaluations based on lead management and case closure metrics, and share reports with relevant stakeholders.
• Create and process Sales Orders (SO) based on dealer Purchase Orders (PO), ensuring all information is accurate and consistent.
• Monitor Sales Order status, follow up on pending orders, and coordinate with internal teams until orders are completed.
• Track order fulfillment and delivery progress, ensuring products are delivered according to customer requirements and Proof of Delivery (POD) is obtained.
• Prepare daily operational reports and provide administrative support for sales operations.
• Perform other tasks assigned by the supervisor.

Skills

Communication skills

Coordination skills

Attention to detail

Education

Bachelor's degree in Business Administration, Marketing, Supply Chain, or related field

Tools

Microsoft Excel

Microsoft Office

Job description

Handle inbound hotline inquiries and manage consumer requests received from third-party advertising channels.

Evaluate and qualify sales leads, assign qualified leads to the appropriate sales team, and monitor follow-up progress.

Maintain accurate lead records and prepare regular reports on lead status, response progress, and case closure.

Coordinate weekly follow-ups with dealers to track lead conversion and maintain complete documentation of closed cases.

Conduct monthly dealer performance evaluations based on lead management and case closure metrics, and share reports with relevant stakeholders.

Create and process Sales Orders (SO) based on dealer Purchase Orders (PO), ensuring all information is accurate and consistent.

Monitor Sales Order status, follow up on pending orders, and coordinate with internal teams until orders are completed.

Track order fulfillment and delivery progress, ensuring products are delivered according to customer requirements and Proof of Delivery (POD) is obtained.

Prepare daily operational reports and provide administrative support for sales operations.

Perform other tasks assigned by the supervisor.

Requirements:

Bachelor's degree in Business Administration, Marketing, Supply Chain, or related field.

Minimum 1-2 years of experience in Sales Operations, Marketing Operations, Order Management, or related administrative roles.

Strong organizational and coordination skills with attention to detail.

Proficient in Microsoft Excel and Microsoft Office.

Good communication skills and ability to coordinate with multiple departments.

Able to work in a fast-paced environment and manage multiple tasks simultaneously.

Fluent in English and Chinese