Sales Operation Executive

TOSS-EX PR PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

TOSS-EX PR PTE. LTD. in Singapore seeks a backend customer service support professional with data analysis exposure to coordinate orders, invoicing, and credit management across the Asia region.

The role emphasizes analytical reviews, cross-functional collaboration with Project Managers, Sales, and Finance, and use of Oracle and ERP systems. Strong Excel and Power BI skills are required.

Qualifications

• Minimum Diploma; Bachelor's degree preferred.
• 2+ years of backend customer service support with data analysis exposure.

Responsibilities

• Coordinate order treatment with Solution Sales, Account Managers, Project Managers, Sales Operations and Finance across the ASIA region.
• Generate, validate, and process orders, invoices, and credit notes while ensuring policy compliance.
• Perform analytical reviews of POs, billing, and credit data to identify risks and improvement opportunities.
• Organize and lead kick-off meetings at PO reception with PMs, Sales and Finance to ensure alignment.
• Book and track POs in Oracle, maintain dashboards and reports to monitor progress to invoicing.
• Support risk order entry and trend analysis to provide mitigation insights.
• Assist credit management by analyzing overdue accounts and coordinating with Sales & Finance.
• Support quarterly PO booking consolidation and variance analysis for financial controllers.
• Extract and cross-check monthly PO booking and billing data, highlight discrepancies, prepare summaries for management.
• Track transaction fee order management and provide cost optimization insights.
• Maintain document storage systems and ensure audit compliance.
• Collaborate with teams to streamline order management and drive process improvements.

Skills

Bilingual: Mandarin & English

Sales administration

Data analysis

Excel & Power BI

Oracle / ERP systems

Education

Diploma

Bachelor's degree preferred

Tools

Oracle

Microsoft Dynamics

Job description

Responsibilities

• Coordinate order treatment with Solution Sales, Account Managers, Project Managers, Sales Operations, and Finance across the ASIA region .
• Generate, validate, and process orders, invoices, and credit notes , ensuring compliance with internal policies.
• Perform analytical reviews of purchase orders, billing, and credit management data to identify risks, inefficiencies, and improvement opportunities.
• Organize and lead kick-off meetings (Engagement Reviews) at purchase order reception with Project Managers, Sales, and Finance to ensure alignment.
• Book and track POs in Oracle , maintaining dashboards and analytical reports to monitor project progress until invoicing.
• Support risk order entry and conduct trend analysis on risk orders to provide insights for mitigation strategies.
• Assist credit management by analyzing overdue accounts, preparing reports, and recommending actions in collaboration with Sales & Finance.
• Support financial controllers with quarterly PO booking consolidation and provide variance analysis.
• Extract and cross-check monthly PO booking and billing data , highlighting discrepancies and preparing analytical summaries for management.
• Track transaction fee order management and provide insights into cost optimization.
• Maintain document storage systems and ensure compliance with audit requirements.
• Collaborate across teams/Business Units to streamline order management processes and provide analytical input for process improvements.

Qualifications

Education & Experience

• Minimum Diploma (Bachelor's degree preferred).
• At least 2 years of relevant experience in backend customer service support, with exposure to data analysis and reporting .

Skills

• Bilingual in Mandarin and English (liaise with Mandarin-speaking colleagues).
• Strong background in sales administration, logistics, and financial processes (Letter of Credit, Payment Terms, Customs Rules).
• IT literate: Microsoft Office Suite, Oracle, Microsoft Dynamics (knowledge of ERP systems a plus).
• Advanced proficiency in Excel, PowerPoint, and Power BI for data analysis and visualization.
• Strong analytical mindset with ability to interpret complex datasets and provide actionable insights.

Personal Abilities

• Comfortable working in complex administrative and analytical structures.
• Customer service oriented with a data-driven approach .
• Detail-oriented, rigorous, and stress-resistant.
• Strong interpersonal and intercultural communication skills.
• Team player with proactive attitude and ability to work across multiple organizations.
• Demonstrated ability to translate data into business recommendations .