SALES SUPPORT CO-ORDINATOR

Lovearth Water Pte. Ltd.; Singapore; On-site; SGD 31,000 - 42,000; Full time

Job summary

Lovearth Water Pte. Ltd. in Singapore is seeking a customer service representative to manage targeted orders and support the sales team. You will handle inbound calls, emails, and enquiries, ensuring issues are resolved in line with company standards.

Ideal candidates are meticulous, thrive in a fast-paced environment, and demonstrate excellent telephone etiquette and a proactive approach to customer service. Proficiency in MS Office is expected.

Qualifications

• Meticulous and detail oriented as the job requires documentation work.
• Able to work in fast pace environment
• Excellent telephone etiquette with passion in customer service
• Possess initiative to respond to customers’ needs with a commitment and customer service skills
• Proficient in MS Office

Responsibilities

• Manage targeted orders and monitor delivery status;
• Attend to inbound calls from customers;
• Handling incoming enquiries, complains and feedback and resolve them in accordance with the company’s standards;
• Resolve all in scope enquiries and take appropriate escalation actions when required;
• Provide alternatives solutions with excellent customer service via phone calls and emails;

Skills

Customer Service

Telephone Etiquette

MS Office

Detail Oriented

Fast-paced

Tools

MS Office

Job description

Job Responsibilities

• Manage targeted orders and monitor delivery status;
• Attend to inbound calls from customers;
• Handling incoming enquiries, complains and feedback and resolve them in accordance with the company’s standards;
• Resolve all in scope enquiries and take appropriate escalation actions when required;
• Provide alternatives solutions with excellent customer service via phone calls and emails;
• Follow-up with customer, when necessary, in a timely manner;
• Liaise with internal department to solve customer’s issue;
• Coordinate with delivery team on orders;
• Coordinate and provide sales support to the sales team;
• Maintain proper filling system;
• To perform any ad hoc assignments as assigned by immediate superior

Job Requirements

• Meticulous and detail oriented as the job requires documentation work;
• Able to work in fast pace environment
• Excellent telephone etiquette with passion in customer service;
• Possess initiative to respond to customers’ needs with a commitment and customer service skills;
• Proficient in MS Office