Sales Operation Executive - SD

TOSS-EX PR PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

TOSS-EX PR PTE. LTD. in Singapore seeks a backend customer service support professional with data analysis and reporting experience. You will handle order processing, invoicing, and credit notes while coordinating with sales, project management, and finance teams.

You will analyze purchase data, support risk and credit management, and help drive cost efficiencies using Excel, Power BI, and ERP tools. Strong communication across multilingual teams is essential.

Qualifications

• Diploma or Bachelor’s degree preferred.
• At least 2 years of backend customer service support experience with data analysis and reporting.

Responsibilities

• Coordinate orders and treatment with Solution Sales, Account Managers, Project Managers, Sales Ops and Finance across ASIA region.
• Generate, validate, and process orders, invoices, and credit notes in line with internal policies.

Skills

Mandarin & English

Sales administration

Logistics

Financial processes

Data analysis

Excel

PowerPoint

Power BI

ERP systems

Oracle

Microsoft Dynamics

Education

Diploma or Bachelor’s degree

Tools

Oracle

Microsoft Dynamics

ERP systems

Job description

Job Description:

Responsibilities

• Coordinate order treatment with Solution Sales, Account Managers, Project Managers, Sales Operations, and Finance across the ASIA region.

• Generate, validate, and process orders, invoices, and credit notes, ensuring compliance with internal policies.

• Perform analytical reviews of purchase orders, billing, and credit management data to identify risks, inefficiencies, and improvement opportunities.

• Organize and lead kick-off meetings (Engagement Reviews) at purchase order reception with Project Managers, Sales, and Finance to ensure alignment.

• Book and track POs in Oracle, maintaining dashboards and analytical reports to monitor project progress until invoicing.

• Support risk order entry and conduct trend analysis on risk orders to provide insights for mitigation strategies.

• Assist credit management by analyzing overdue accounts, preparing reports, and recommending actions in collaboration with Sales & Finance.

• Support financial controllers with quarterly PO booking consolidation and provide variance analysis.

• Extract and cross-check monthly PO booking and billing data, highlighting discrepancies and preparing analytical summaries for management.

• Track transaction fee order management and provide insights into cost optimization.

• Maintain document storage systems and ensure compliance with audit requirements.

• Collaborate across teams/Business Units to streamline order management processes and provide analytical input for process improvements.

Qualifications

Education & Experience

• Minimum Diploma (Bachelor’s degree preferred).

• At least 2 years of relevant experience in backend customer service support, with exposure to data analysis and reporting.

Skills

• Bilingual in Mandarin and English (liaise with Mandarin-speaking colleagues).

• Strong background in sales administration, logistics, and financial processes (Letter of Credit, Payment Terms, Customs Rules).

• IT literate: Microsoft Office Suite, Oracle, Microsoft Dynamics (knowledge of ERP systems a plus).

• Advanced proficiency in Excel, PowerPoint, and Power BI for data analysis and visualization.

• Strong analytical mindset with ability to interpret complex datasets and provide actionable insights.

Personal Abilities

• Comfortable working in complex administrative and analytical structures.

• Customer service oriented with a data-driven approach.

• Detail-oriented, rigorous, and stress-resistant.

• Strong interpersonal and intercultural communication skills.

• Team player with proactive attitude and ability to work across multiple organizations.

• Demonstrated ability to translate data into business recommendations.