SALES SUPERVISOR

JEWEL PALACE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A saree specialist store in Singapore seeks a Sales Supervisor responsible for leading the sales team, ensuring exceptional customer service, and managing operations. The ideal candidate will have deep knowledge of sarees and strong leadership skills to help the team achieve sales targets. Proficiency in communication and a focus on customer needs are essential. This role involves managing inventory, overseeing daily operations, and handling customer interactions effectively.

Qualifications

• Ability to lead, motivate, and inspire a sales team.
• Strong selling skills and deep product knowledge, specifically related to sarees.
• Excellent verbal and written communication skills.
• A strong focus on customer needs and relationship building.
• Ability to multi-task and manage time effectively.
• Willingness to work retail hours, including weekends and holidays.

Responsibilities

• Monitor team performance and assist staff in achieving sales targets.
• Ensure outstanding customer service and handle complex inquiries.
• Supervise, mentor, and motivate a team of retail assistants.
• Oversee daily store operations and merchandise displays.
• Coordinate with inventory teams to ensure product availability.
• Handle escalated customer complaints and communicate effectively.

Skills

Leadership and Motivation

Sales Expertise

Communication Skills

Customer Focus

Organizational & Problem-Solving Skills

Flexibility

Job description

A Sales Supervisor in a saree specialist store is responsible for leading the sales team to achieve targets, providing excellent customer service tailored to traditional wear, and managing specific operational tasks like visual merchandising of sarees and inventory

In-depth knowledge of sarees, including different regional styles, fabrics (silk, cotton, etc.), and their cultural significance, is a significant advantage.

Core Responsibilities

• Sales and Target Achievement: Monitor team performance and assist staff in achieving individual and team sales targets. This often involves personal selling and leveraging product expertise to close deals.
• Customer Service: Ensure outstanding customer service by greeting, acknowledging, and assisting every customer, handling complex inquiries, and managing refunds courteously and professionally. In a saree specialist context, this includes providing expert advice on the product, fabric, and styling.
• Team Leadership & Management: Supervise, mentor, and motivate a team of retail assistants. Duties include creating staff schedules, conducting on-the-job training, evaluating performance, and fostering a positive team environment.
• Store Operations: Oversee daily store operations, including housekeeping, ensuring merchandise displays are clean and attractive, and assisting with floor moves.
• Inventory and Merchandising: Coordinate with inventory teams to ensure product availability. This includes managing stock, processing deliveries, monitoring stock levels, and ensuring the visual merchandising presentation of sarees is consistent with brand image.
• Problem Solving & Communication: Handle escalated customer complaints and resolve problems efficiently. The role requires strong communication skills to convey expectations to staff and liaise with management.

Key Skills and Qualifications

• Leadership and Motivation: Ability to lead, motivate, and inspire a sales team.
• Sales Expertise: Strong selling skills and deep product knowledge, specifically related to sarees and related products.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with customers, staff, and management.
• Customer Focus: A strong focus on customer needs and the ability to build relationships.
• Organizational & Problem-Solving Skills: The ability to multi-task, manage time effectively, and solve problems proactively in a fast-paced retail environment.
• Flexibility: Willingness to work retail hours, including weekends, evenings, and holidays, based on a roster system.
• All are Welcome