Sales & Operations Executive

NexWave Technologies Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

NexWave Technologies Pte Ltd is seeking a hands-on Sales Operations professional in Singapore to manage orders, quotations, and invoices, while coordinating with sales and logistics teams for timely delivery. The role emphasizes strong communication and meticulous record-keeping in a fast-paced environment.

The ideal candidate has 2–5 years of experience in sales operations or related fields and is proficient with Microsoft Office and ERP systems.

Qualifications

• Post secondary / Diploma in Business, Supply Chain, Logistics, Operations, or related field.
• Minimum 2–5 years of experience in sales operations, customer service, logistics, or order fulfillment.
• Experience in distribution, structured cabling, or technical products is an advantage.
• Excellent coordination and organizational skills.

Responsibilities

• Process sales orders, quotations, delivery orders, and invoices accurately and promptly.
• Coordinate with the sales team on order status, pricing, stock availability, and delivery schedules.
• Support sales activities by preparing reports, tracking orders, and updating customer records.
• Assist in managing customer enquiries and provide timely follow-up on order-related matters.
• Manage end-to-end order fulfillment from receipt to delivery completion.
• Coordinate with warehouse, logistics, and suppliers on shipment schedules.

Skills

Coordination

Communication

Multitasking

Microsoft Office

ERP Systems

Education

Diploma in Business / Supply Chain / Logistics or related field

Tools

ERP software

Job description

We are a leading distributor of structured cabling solutions in Singapore, providing high-quality copper and fiber cabling systems, connectivity products, and data communication solutions to system integrators, contractors, and enterprise customers. As the sole distributor for premium cabling brand, we support a wide range of projects across commercial buildings, data centers, and industrial facilities, delivering reliable products, technical support, and efficient supply chain services to our customers.

Key Responsibilities

- Sales Operations Support

• Process sales orders, quotations, delivery orders, and invoices accurately and promptly.
• Coordinate with the sales team on order status, pricing, stock availability, and delivery schedules.
• Support sales activities by preparing reports, tracking orders, and updating customer records.
• Assist in managing customer enquiries and provide timely follow-up on order-related matters.

-Order Fulfillment & Coordination

• Manage end-to-end order fulfillment process from order receipt to delivery completion.
• Coordinate with warehouse and logistics teams to ensure accurate picking, packing, and shipment.
• Monitor delivery timelines and proactively resolve fulfillment issues or delays.
• Liaise with suppliers and principals on product availability and shipment schedules.

-Inventory & Supply Chain Support

• Monitor stock levels and support inventory planning activities.
• Work with sales/procurement and warehouse teams to minimize stock shortages and excess inventory.
• Ensure accurate inventory transactions and system updates.
• Assist in stock reconciliation and inventory audits when required.

-Customer Service

• Maintain strong relationships with customers through responsive and professional communication.
• Handle customer complaints, delivery issues, and order discrepancies efficiently.
• Ensure high levels of customer satisfaction and service quality.

-Reporting & Documentation

• Maintain proper documentation for orders, shipping records, and operational processes.
• Generate operational and sales reports as required by management.
• Ensure compliance with company procedures and internal controls.

Requirements

• Post Secondary / Diploma in Business, Supply Chain, Logistics, Operations, or related field.
• Minimum 2–5 years of experience in sales operations, customer service, logistics, or order fulfillment.
• Experience in distribution, structured cabling, or technical products is an advantage.
• Strong coordination and organizational skills.
• Good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.
• Proficient in Microsoft Office and ERP systems.
• Detail-oriented with strong problem-solving abilities.