Customer Service & Supply Chain Operations Senior Executive/Assistant Manager

JAC Recruitment Pte Ltd; Singapore; On-site; SGD 45,000 - 71,000; Full time

Benefits offered by this job

Competitive salary

Cross‑functional exposure

Job summary

JAC Recruitment Pte Ltd is seeking a Senior Executive/Assistant Manager to anchor end‑to‑end customer service and supply chain operations from Beach Road, Singapore. You will coordinate with customers, suppliers, warehouses and internal teams to ensure accurate orders, efficient inventory management and timely deliveries.

The role emphasizes hands‑on operational excellence, strong stakeholder coordination and continuous process improvements across regional distribution.

Qualifications

• Diploma or Degree in Supply Chain, Logistics, Business or a related discipline.
• 3–5 years of relevant experience in customer service, order fulfilment, supply chain or logistics operations.
• Proficiency in SAP or other ERP systems is preferred.

Responsibilities

• Manage end‑to‑end order fulfilment from demand forecasting to delivery and closure.
• Serve as primary liaison with customers, suppliers and Sales to ensure timely order execution and high satisfaction.
• Monitor inventory levels and support replenishment planning to meet demand and minimize stockouts.
• Oversee warehouse operations including stock reconciliation and cycle counts.
• Manage slow-moving, damaged and obsolete inventory; coordinate investigations and disposition or return actions.
• Coordinate with 3PL providers and logistics partners for efficient warehousing, shipment and delivery operations.
• Plan and monitor shipments, transportation activities and freight arrangements to achieve on‑time delivery KPIs.
• Verify logistics invoices and ensure accurate transactional records in SAP/ERP.
• Administer insurance declarations and claims; coordinate with insurers for timely resolution.
• Support continuous improvement initiatives, system enhancements and cross‑functional projects to drive operational excellence.

Skills

Customer service

Order fulfilment

Supply chain operations

ERP systems

Stakeholder management

Detail oriented

Education

Diploma/Degree in Supply Chain/Logistics/Business

Tools

SAP

Job description

About the company

Our client is a well‑established regional distributor with a customer‑centric culture and strong presence in the healthcare/consumer segments. They operate through close partnerships with suppliers, 3PLs and commercial teams across APAC, and are committed to delivering excellent service and reliable supply‑chain performance.

Position: Senior Executive/Assistant Manager — Customer Service & Supply Chain Operations

Location: Beach Road, Singapore

About the role

We are seeking a customer‑focused and detail‑oriented Senior Executive or Assistant Manager to manage end‑to‑end customer order fulfilment and supply chain operations. You will be the operational link between customers, suppliers, warehouses, logistics partners and internal stakeholders, ensuring seamless order processing, inventory accuracy and on‑time deliveries. The role suits a pragmatic problem‑solver who enjoys stakeholder coordination and continuous process improvement.

Responsibilities

• Manage end‑to‑end order fulfilment: from demand forecasting and procurement coordination through to delivery and order closure.

• Act as primary liaison with customers, suppliers and the Sales team to ensure timely order execution and high customer satisfaction.

• Monitor inventory levels and support replenishment planning to meet customer demand and minimize stockouts.

• Oversee warehouse operations including stock reconciliation, inventory accuracy, cycle counts and stock adjustments.

• Manage slow‑moving, damaged and obsolete inventory; coordinate investigations and disposition or return actions.

• Coordinate with 3PL providers and logistics partners to ensure efficient warehousing, shipment and delivery operations.

• Plan and monitor shipments, transportation activities and freight arrangements to achieve on‑time delivery KPIs.

• Verify logistics invoices, manage shipment cost postings and ensure accurate transactional records in SAP/ERP.

• Administer insurance declarations and claims; work with insurers and stakeholders to ensure timely resolution.

• Support continuous improvement initiatives, system enhancements and cross‑functional projects to drive operational excellence and reduce costs.

Requirements

• Diploma or Degree in Supply Chain, Logistics, Business or a related discipline.

• 3–5 years’ relevant experience in customer service, order fulfilment, supply chain or logistics operations.

• Proficiency in SAP or other ERP systems is preferred.

• Strong communication, coordination and stakeholder management skills.

• Detail‑oriented, organized and able to manage multiple priorities in a dynamic environment.

• Team player with a hands‑on approach and a commitment to continuous improvement.

What we offer:

• A collaborative, fast‑paced workplace with exposure to cross‑functional stakeholders and regional operations.

• Opportunities to lead process improvements and contribute to system enhancement projects.

• Competitive salary and benefits package commensurate with experience.