Sales Support Executive

Private Advertiser; Singapore; On-site; SGD 33,000 - 47,000; Part time

Job summary

Private Advertiser is seeking a Customer Operations Coordinator in Singapore for a 6-month contract with potential full-time conversion. You will manage day-to-day customer operations, ensuring accurate execution, timely delivery, and a positive customer experience across order processing, delivery coordination, and after-sales support.

You will interface between customers, sales, and internal operations, coordinating with warehouse and logistics to resolve issues and maintain records.

Qualifications

• 1–3 years of experience in customer service, order processing, sales support or operation support.
• Strong written and verbal communication skills for emails and calls.
• Basic knowledge of shipping terms and LC documentation is a plus.
• Experience in electronics, industrial, or B2B environments is advantageous.
• Comfortable with order processing and coordinating with internal teams.

Responsibilities

• Process Sales Orders accurately and timely based on customer POs and approvals.
• Coordinate with Supply Chain / Purchasing on lead times, allocation, and delivery schedules.
• Monitor order status from entry to shipment and update customers accordingly.
• Handle partial shipments, backorders, and delivery changes; track shipments to confirmation.
• Coordinate with warehouse, logistics partners, and finance to ensure billing alignment and records.

Skills

Customer service

Order processing

Delivery coordination

Communication

ERP systems

Education

Diploma / A-level

Tools

Excel

SAP ERP

Job description

About the Role

* Due to quota limitation, this role is only open to Singapore citizen/PR

You will be responsible for managing day-to-day customer operations, including order processing, delivery coordination, and after-sales support. This role serves as the key interface between customers, sales, and internal operations to ensure accurate execution, timely delivery, and a positive customer experience. This will be a 6 months contract role with potential full time conversion for those who can deliver in their job performance.

Key Responsibilities

Order Management

• Process Sales Orders (SO) accurately and timely based on customer POs and internal approvals

• Coordinate with Supply Chain / Purchasing on lead time, allocation, and delivery schedules

• Monitor order status from order entry to shipment and proactively update customers on progress

• Manage partial shipments, backorders, and delivery changes

Customer Coordination

• Serve as the primary contact point for customers on order status, delivery, and basic commercial queries

• Communicate clearly with customers regarding lead time changes, shipment schedules, and documentation

• Support Sales in maintaining smooth customer relationships through reliable execution

Delivery & Logistics Support

• Coordinate with warehouse, logistics partners, and freight forwarders on shipment arrangements

• Prepare and verify delivery documents (DO, invoice, packing list, AWB)

• Track shipments and follow up on delivery confirmation

After-Sales & Issue Resolution

• Handle customer issues related to delivery discrepancies, shortages, damages, and basic RMA coordination

• Work with internal teams and suppliers to resolve issues promptly

• Maintain proper records of issues and resolutions

Internal Coordination & Administration

• Work closely with Sales, Finance, and internal Operation teams to ensure order accuracy and billing alignment

• Support internal reporting on order status, backlog, and delivery performance

• Maintain accurate customer and order records in ERP systems

Requirements

• Min 'A' level or diploma preferably in business admin, supply chain (international trade), sales and marketing or business process highly advantageous

• 1 – 3 years of experience in customer service, order processing, sales support or operation support.

• Have basic knowledge in basic shipping terms and LC documentation

• Experience in electronics, industrial, or B2B environment is an advantage

• Comfortable with sales order processing, good communication skill via email and phone

• Basic working knowledge of Excel and ERP systems eg. SAP will be advantageous

• Strong coordination and follow-up discipline

• Clear, polite, and professional communication style

• Detail-oriented and organized (order accuracy matters)

• Calm under pressure when delivery dates change

• Willing to escalate issues early rather than “hope it resolve