Sales Operation Executive

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Benefits offered by this job

Saturday shift allowance

PH standby allowance

Job summary

Industrial Components Provider is seeking a Sales Operations Executive to manage end-to-end processing of B2B quotations and sales orders, supporting customers throughout order fulfilment. The role requires accuracy, attention to detail, and the ability to handle a high volume of transactions efficiently.

The successful candidate will coordinate with Sales, Logistics, Product Management, and suppliers to resolve issues, maintain data integrity, and ensure timely information and reliable customer

Qualifications

• Diploma or degree in Business Administration, Supply Chain, Engineering or a related discipline.
• At least three years of relevant experience in B2B sales operations, order management, or customer operations.
• Experience processing quotations and sales orders in a high-volume environment.
• Proficient in Microsoft Office and experienced in using an ERP, CRM or order-management system.
• Able to review information carefully, identify discrepancies and follow through on corrective actions.

Responsibilities

• Process a high volume of quotations and sales orders accurately within established service-level targets.
• Review customer requests and verify customer details, part numbers, prices, quantities, delivery information and other order requirements before processing.
• Identify missing or inconsistent information and coordinate clarification with customers and stakeholders.
• Manage order acknowledgements, amendments, cancellations and follow-up throughout the order-fulfilment cycle.
• Handle requests to change delivery dates, coordinating with Logistics, suppliers and stakeholders, and provide timely confirmation.
• Monitor outstanding orders and minimize delays and disruptions.
• Process new customer-account registrations and maintain accurate customer master data.
• Respond to customer enquiries via telephone, email, web chat and other channels.
• Manage order exceptions and fulfilment issues.
• Maintain complete records in Company systems.

Skills

Attention to detail

Communication skills

ERP/CRM experience

Microsoft Office proficiency

Organized multitasking

Education

Diploma or degree in Business Administration/Supply Chain/Engineering

Tools

ERP system

CRM system

Order-management system

Job description

• Company: Industrial Components Provider
• Location: Central
• Position: Sales Operation Executive (20417)
• Based on rostering, will be required to work Saturday (Around twice a month, 9am to 3pm, S$250 per shift)
• Comfortable to standby for work on PH based on operation needs (S$300 per shift)

About the role

The Sales Operations Executive manages the end-to-end processing of B2B quotations and sales orders while supporting customers throughout the order-fulfilment cycle. The role requires a high level of accuracy, strong attention to detail, sound judgment, and the ability to manage a high volume of transactions efficiently and accurately. The incumbent is responsible for ensuring that quotations, sales orders, pricing, product information, and order details are processed accurately and in a timely manner. The role works closely with customers, Sales, Logistics, Product Management, and suppliers to resolve order issues, provide timely and accurate information, and support smooth and reliable customer experience.

Key responsibilities

• Process a high volume of quotations and sales orders accurately within established service-level targets.
• Review customer requests and verify customer details, part numbers, prices, quantities, delivery information and other order requirements before processing.
• Identify missing or inconsistent information and coordinate the necessary clarification or corrective action with customers and relevant stakeholders.
• Manage order acknowledgements, amendments, cancellations and follow-up throughout the order-fulfilment cycle.
• Handle customer requests to change delivery dates, including checking order status and feasibility, coordinating with Logistics, suppliers and relevant stakeholders, and providing timely confirmation to customers.
• Monitor outstanding orders and take timely action to minimise delays and service disruptions.
• Process new customer-account registrations and maintain accurate customer master data in Company systems.
• Respond professionally and promptly to customer enquiries received through telephone, email, web chat and other communication channels.
• Manage order exceptions, including out-of-stock or insufficient-stock situations, delivery changes, order discrepancies and other fulfilment issues.
• Maintain complete and accurate customer, quotation, order and case records in Company systems.

Requirements

• Diploma or degree in Business Administration, Supply Chain, Engineering or a related discipline.
• At least three years of relevant experience in B2B sales operations, order management, sales administration or customer operations.
• Experience processing quotations and sales orders in a high-volume environment.
• Proficient in Microsoft Office and experienced in using an ERP, CRM or order-management system.
• Able to review information carefully, identify discrepancies and follow through on corrective actions.
• Capable of handling routine order exceptions independently and escalating more complex cases appropriately.
• Strong written and verbal communication skills.
• Organised, detail-oriented and able to manage multiple priorities within established deadlines.
• Proactive, dependable and comfortable coordinating with customers, internal stakeholders and suppliers.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.