Inside Sales Executive / Senior Executive

JointHire Singapore Pte Ltd; Singapore; On-site; SGD 39,000 - 61,000; Full time

Benefits offered by this job

AWS entitlement

Biannual bonus

Transport allowance

Job summary

JointHire Singapore Pte Ltd is seeking an Inside Sales Support professional to qualify opportunities and drive sales targets from Singapore South East. You will manage inquiries, build trusted relationships, and coordinate orders with internal teams and our Japan HQ.

The role requires 1–3 years in sales support or related fields, familiarity with SAP/CRM, and strong Excel/Office skills. You will work in a collaborative, fast-paced environment with competitive bonus opportunities and transport

Qualifications

• 1–3 years inside sales, sales support, customer service, order management or distribution experience.
• CRM and ERP knowledge, preferably SAP.
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint).
• Clear, professional written and verbal communication; customer-focused.

Responsibilities

• Qualify inbound enquiries and conduct outbound follow-ups by phone, email, and virtual meetings.
• Build relationships with existing and prospective customers; identify needs and propose solutions.
• Prepare quotations, proposals, and pricing requests per guidelines.
• Coordinate order processing from quotation to delivery with teams and HQ in Japan.
• Maintain accurate records in SAP and CRM; ensure timely follow-ups.

Skills

CRM proficiency

Sales mindset

Communication

Data accuracy

Education

Diploma/ Degree in Engineering or Business

Tools

SAP

CRM system

Microsoft Office

Job description

Company Description

The Group is founded in 1930. Singapore office set up in 2010. Our client is a well known manufacturer and exporter/importer of precision flow control equipments. The company has built a line-up of products for a wide variety of applications from products for the semiconductor industry to aerospace rockets to hydrogen fuel cell industry.

Job Description

• Manage inbound enquiries and conduct outbound follow-ups by phone, email, and virtual meetings to qualify opportunities and support monthly and quarterly sales targets
• Build trusted relationships with existing and prospective customers, identify needs, and recommend suitable products, upgrades, and complementary solutions
• Prepare accurate quotations, proposals, pricing requests, and supporting documents in accordance with approval, margin, and commercial guidelines
• Coordinate order processing from quotation to delivery, including order entry, availability checks, delivery schedules, documentation, and issue resolution with customers, logistics, finance, and HQ in Japan
• Maintain complete and accurate customer, activity, quotation, order, and opportunity records in SAP and the CRM system, ensuring timely follow-up and reliable pipeline visibility
• Partner with outdoor sales and distributors on lead handovers, account actions, pricing exceptions, customer meetings, and sales campaigns
• Monitor open quotations, orders, backlogs, and dormant accounts; proactively address delays, recover opportunities, and support customer retention
• Prepare monthly, quarterly, and annual sales forecasts, demand plans, pipeline updates, and activity reports for management review
• Develop working knowledge of the company’s products, semiconductor applications, customer requirements, and internal processes to provide responsive first-line commercial support
• Other ad hoc duties/projects as assigned by the company

Job Requirements

• Diploma or Degree in Engineering, Business, Supply Chain, or a related field
• At least 1 - 3 years experience of inside sales, sales support, customer service, order management, or distribution experience; semiconductor or industrial B2B exposure is preferred (not a must-have)
• Working knowledge of CRM and ERP systems, preferably SAP, with the ability to maintain customer records, enter orders, track quotations, and produce basic sales reports
• Proficient in Microsoft Office, particularly Excel, Outlook, and PowerPoint
• Clear and professional written and verbal communication, with strong listening and consultative questioning skills
• Customer-focused, responsive, and tactful when handling enquiries, objections, complaints, and competing priorities
• Organized, detail-oriented, and disciplined in follow-up, data accuracy, documentation, and deadline management
• Collaborative and adaptable, with the confidence to coordinate across customers, outdoor sales, distributors, logistics, finance, and HQ
• Commercially aware, proactive, and comfortable working independently in a fast-paced environment while contributing to team goals

Compensation

• Work location: South East, Singapore
• Working hours: Monday to Friday 8:30AM - 5:30PM
• AWS entitlement
• Variable bonus (Twice a year)
• Annual leaves starts from 14 days annually (Maximum: 21 days)
• Transport allowance: $100 per month
• Medical benefit: $4,000 annually for outpatient, dental and Flexi Health