Sales Admin Operations Executive

MCI CAREER SERVICES PTE. LTD.; Singapore; On-site; SGD 32,000 - 48,000; Full time

Job summary

MCI CAREER SERVICES PTE. LTD. is seeking a detail-oriented Sales Admin/Coordinator to support the sales team in tracking enquiries, quotations, opportunities and renewal dates.

You will prepare quotations, orders and delivery notes, and keep customer records up to date across internal systems. The role involves coordinating with operations and procurement to ensure timely fulfilment, tracking orders, and responding to customer inquiries with professionalism.

Qualifications

• Experience in sales administration, customer service, or operations coordination.
• Organised and detail-oriented with ability to manage several follow-ups.
• Comfortable communicating with customers and internal colleagues by email, phone, and messaging apps.

Responsibilities

• Support the sales team in tracking enquiries, quotations, opportunities and contract-renewal dates.
• Prepare quotations, sales orders, delivery orders and related documents accurately and on time.
• Update customer information, order status and sales records in the company's systems.
• Coordinate with operations, procurement and other internal teams to support smooth service or product fulfilment.
• Track order and delivery progress, follow up on outstanding items, and elevate delays or exceptions to the relevant manager.
• Respond to customer enquiries on quotations, orders, invoices and delivery status in a professional and timely manner.
• Maintain organised records for quotations, orders, deliveries, customer correspondence and supporting documents.
• Assist in monitoring inventory or consumable stock records and flag possible shortages to the relevant team.
• Prepare basic sales and operational reports using Excel.
• Support follow-up on customer feedback and help coordinate resolutions with the appropriate internal team.
• Carry out other sales-administration and coordination duties as assigned.

Skills

Sales administration

Customer service

Operations coordination

Administration

Logistics

Retail

Education

Nitec/Higher Nitec/Diploma

Tools

Excel

Word

Outlook

Job description

Responsibilities

• Support the sales team in tracking enquiries, quotations, opportunities and contract-renewal dates.
• Prepare quotations, sales orders, delivery orders and related documents accurately and on time.
• Update customer information, order status and sales records in the company's systems.
• Coordinate with operations, procurement and other internal teams to support smooth service or product fulfilment.
• Track order and delivery progress, follow up on outstanding items, and elevate delays or exceptions to the relevant manager.
• Respond to customer enquiries on quotations, orders, invoices and delivery status in a professional and timely manner.
• Maintain organised records for quotations, orders, deliveries, customer correspondence and supporting documents.
• Assist in monitoring inventory or consumable stock records and flag possible shortages to the relevant team.
• Prepare basic sales and operational reports using Excel.
• Support follow-up on customer feedback and help coordinate resolutions with the appropriate internal team.
• Carry out other sales-administration and coordination duties as assigned.

Job Requirement

• Nitec, Higher Nitec, Diploma, or relevant experience in sales administration, customer service, administration, operations coordination, retail, logistics or facilities services.
• Comfortable communicating with customers and internal colleagues by email, telephone and WhatsApp.
• Organised, detail-oriented and able to manage several follow-ups at the same time.
• Basic proficiency in Microsoft Excel, Word and Outlook.
• Willingness to learn new systems, products and operational processes.
• A positive, responsible and service-oriented attitude.

Working Hours: Mon to Fri 8.30am to 5.30pm 5 days

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

**We regret to inform that only shortlisted candidates would be notified.