Job Description
Develop and maintain customer accounts, identify new business opportunities and promote the company's steel and industrial products through regular customer visits, quotations and sales follow-up. Candidates appointed at Manager level will additionally lead sales planning, key account development and team performance. Final appointment level depends on experience, performance and suitability, subject to Management approval.
Roles & Responsibilities
- Identify and develop new customers in the steel, metal, construction, manufacturing and industrial sectors.
- Visit existing and potential customers to understand product requirements, build relationships and secure sales orders.
- Prepare and follow up on quotations; negotiate pricing and commercial terms within approved authority.
- Maintain customer accounts, monitor enquiries and sales opportunities, and work towards assigned sales targets.
- Provide product information, check stock availability and coordinate with Indoor Sales, Warehouse and Logistics on deliveries.
- Follow up on customer feedback, product concerns, delivery issues and after-sales matters.
- Monitor competitor activities, market conditions and customer purchasing needs.
- Maintain accurate sales records and provide customer visit, quotation and sales progress updates to Management.
- Carry out other related duties assigned by Management.
Additional Responsibilities - Sales Manager Level
- Develop and implement sales plans and strategies to achieve agreed sales targets and business growth.
- Manage key and strategic customer accounts, major negotiations and business opportunities.
- Monitor sales performance, prepare forecasts and report market trends and business results to Management.
- Guide and supervise assigned sales staff, where applicable, and coordinate indoor/outdoor sales activities.
- Recommend improvements to customer coverage, pricing practices and sales processes within Management guidelines.
Requirements - Applicable to Both Levels
- GCE 'O' Level / Diploma /Degree in Sales, Marketing, Business or a related discipline, or equivalent relevant experience.
- Relevant B2B sales experience; experience in steel, metal, construction materials, industrial products or trading is an advantage.
- Good customer relationship, communication, negotiation and follow-up skills.
- Able and willing to travel regularly to customer premises throughout Singapore, including industrial areas.
- Proficient in Microsoft Office; SAP Business One experience is an advantage.
- Valid driving licence is an advantage where independent customer travel is required.
Requirements by Appointment Level
- Sales Executive: Preferably 2-5 years of relevant sales experience, with ability to develop accounts and meet individual targets.
- Sales Manager: Preferably 5 years or more of relevant sales experience, with demonstrated sales results, key account management, commercial judgement and leadership capability.