The role focuses on promoting freight forwarding and logistic service, including sea freight, air freight, land transportation, customs clearance, and other related logistics solutions.
Basic up to $4,000 + Commission (Quarterly) + Variable Bonus
A. Sales & Business Development
- Identify and develop new business opportunities through cold calling, networking, referrals, client visits, and other sales activities.
- Proactively approach potential customers to promote the company’s freight forwarding and logistics services.
- Develop and implement sales strategies to achieve monthly, quarterly, and annual sales targets.
- Prepare sales proposals, quotations, and service presentations tailored to customers’ shipping requirements.
- Negotiate freight rates, pricing, and service terms with customers to secure new business while maintaining profitability.
- Follow up on sales leads, quotations, and prospective customer enquiries to convert opportunities into confirmed business.
B. Customer Relationship Management
- Build and maintain strong relationships with existing and potential customers.
- Understand customers’ shipping requirements, business needs, and service expectations.
- Provide timely responses to customer enquiries and coordinate with internal teams to resolve service issues.
- Maintain regular communication with customers to encourage repeat business and strengthen customer loyalty.
- Identify opportunities to upsell or cross-sell additional logistics services.
C. Freight & Logistics Coordination
- Liaise with the operations team to ensure customers’ shipping requirements are communicated accurately and fulfilled.
- Coordinate with relevant internal departments on shipment schedules, freight rates, cargo requirements, and service arrangements.
- Follow up on shipment progress and assist in resolving customer concerns relating to delays, documentation, or service discrepancies.
- Ensure quotations and customer commitments are aligned with operational capabilities and company policies.
D. Sales Administration & Reporting
- Prepare and maintain accurate sales records, customer databases, quotations, and sales reports.
- Monitor sales performance, customer accounts, business pipeline, and achievement of sales targets.
- Provide regular updates on sales activities, new business opportunities, and market developments to management.
- Ensure proper documentation and handover of new customer accounts to the operations team.
- Monitor customer payment status and work with the accounts department to follow up on outstanding payments where necessary.
E. Market Research & Competitor Analysis
- Monitor freight market trends, customer demand, competitor pricing, and industry developments.
- Identify potential industries, trade lanes, and customer segments for business expansion.
- Recommend sales initiatives and service improvements to enhance the company’s competitiveness.
6. Other Duties
- Perform other sales-related and business development duties as assigned by management from time to time.
Job Requirements:
- Diploma or equivalent qualification in Business, Logistics, Supply Chain Management, or a related discipline is preferred.
- Previous experience in freight forwarding, logistics, shipping, or a related B2B sales environment is an advantage.
- Fresh graduates with a strong interest in sales and logistics may be considered.
- Good communication, presentation, negotiation, and interpersonal skills.
- Strong business development, prospecting, and customer relationship management abilities.
- Ability to work independently, meet sales targets, and manage multiple customer accounts.
- Proficient in Microsoft Office.
- Knowledge of air freight, sea freight, Incoterms, shipping documentation, and customs clearance is an advantage.
- A positive attitude, self-motivation, and a results-oriented mindset.
- Knowledge in Sysfreight is an advantage.
We regret only shortlisted candidates will be notified.