Sales Excellence Executive

Singtel Group; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking an experienced individual for sales order processing. You will validate and manage enterprise product orders, ensuring alignment with customer requirements and internal policies. The ideal candidate has a diploma in Business Administration, at least 3 years of relevant experience, and strong skills in organizational management, communication, and data accuracy. This role offers exciting opportunities for professional growth and a chance to be part of a dynamic team.

Qualifications

• Minimum 3 years’ experience in sales order processing or business operations roles.
• Proficiency in vendor management and invoice validation.
• Strong ability to work under pressure and meet SLAs.

Responsibilities

• Validate, raise, and close complex enterprise product orders accurately.
• Monitor and track enterprise orders end-to-end, ensuring timely updates.
• Manage escalations and resolve order or billing disputes.

Skills

Sales order processing

Attention to detail

Data accuracy

Organizational skills

Communication skills

Time management

Education

Diploma in Business Administration or equivalent

Job description

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At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

• Validate, raise, and close complex enterprise product orders accurately within SLA, aligned with customer-specific requirements and tender frameworks.
• Review and verify sales documentation including margin checks, PEF approvals, PO/SOW, vendor quotations, and pricing templates.
• Provide pre-order support to ensure contract terms and pricing align with internal policies before processing.
• Monitor and track enterprise orders end-to-end, ensuring timely updates, closure, and billing completion.
• Manage escalations and resolve order or billing disputes with internal teams and external stakeholders.
• Coordinate vendor quotation submissions, ensuring alignment with scope and pricing policies.
• Track vendor PO issuance and usage; monitor PO values until fully consumed and follow up for GR entry.
• Approve vendor invoices in Acubuy by validating them against Delivery Orders (DO) before payment processing.
• Liaise with Accounts Payable (AP) to ensure timely vendor payments, including tax and credit note processes.
• Manage vendor relationships related to PO issuance, delivery timelines, documentation, and dispute resolution.

Skills for Success:

• Diploma in Business Administration or equivalent.
• Minimum 3 years’ experience in sales order processing or business operations roles.
• Exceptional attention to detail and data accuracy, especially regarding pricing, contracts, and vendor payments.
• Excellent organizational and time management skills; ability to work under pressure and meet SLAs.
• Strong communication and interpersonal skills to effectively liaise with cross-functional teams.
• High integrity and commitment to compliance, confidentiality, and KPIs.
• Proactive, self-motivated, and able to work independently.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!