Sales & Customer Experience Specialist

TDCX Group; Singapore; On-site; SGD 30,000 - 50,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Job summary

TDCX Group is seeking candidates for a Customer Relations position in Singapore. The role involves providing support through various channels, managing customer enquiries, and transforming traffic into sales. Candidates must possess at least a diploma and preferably have 2 years of relevant experience. Strong communication, time management, and multi-tasking skills are crucial. The company offers comprehensive perks, medical coverage, and flexible working arrangements.

Qualifications

• Strong time management skills and motivation to exceed expectations.
• Ability to tailor responses and actions based on customer needs.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide support and follow-up at all stages of Customer Relations.
• Handle enquiries via multiple media channels.
• Transform customer traffic into sales and ensure high-quality service.

Skills

Customer communication

Time management

Multi-tasking

Effective listening

Phone etiquette

Education

Diploma or Degree in any field

Job description

TDCX Group is seeking candidates for a Customer Relations position in Singapore. The role involves providing support through various channels, managing customer enquiries, and transforming traffic into sales. Candidates must possess at least a diploma and preferably have 2 years of relevant experience. Strong communication, time management, and multi-tasking skills are crucial. The company offers comprehensive perks, medical coverage, and flexible working arrangements.