Sales Coordinator

MILLION ADVERTISING & SILK-SCREEN PTE. LTD.; Singapore; On-site; SGD 28,000 - 33,000; Full time

Benefits offered by this job

Training provided

Overtime pay

Performance bonus

Growth opportunities

Job summary

MILLION ADVERTISING & SILK-SCREEN PTE. LTD. is seeking a proactive sales support specialist to coordinate quotations, orders and invoicing from our Singapore office. You will liaise with customers and production, ensure timely delivery, and maintain clean order records as you learn our products and processes.

The role emphasizes organisation, attention to detail, and strong communication. Full training will be provided, and you will report to the Sales Manager in a small, collaborative team.

Qualifications

• GCE O-Level or equivalent with at least 2 years in sales support, customer service or order processing.
• Proficient with computers and quick to learn new software.
• Strong organisational skills to manage multiple jobs with a proactive approach.
• Effective English communication for customers and colleagues.
• Friendly, cooperative attitude toward customers and colleagues.

Responsibilities

• Respond promptly to customer enquiries by phone and email with clear information.
• Prepare and send quotations and invoices, and process customer purchase orders.
• Confirm job details and delivery dates with customers, and coordinate with production to monitor progress.
• Keep customers updated on order status and follow up on quotations and repeat orders.
• Resolve order issues by liaising with customers and internal teams.
• Maintain accurate customer and order records in our systems.
• Prepare delivery notes and assist in arranging deliveries, sharing stock reordering on a team rotation.

Skills

Customer service

Order processing

Communication

Organisation

Education

GCE O-Level or equivalent

Job description

Job Description

You will be the link between our customers and our production team. When an enquiry comes in, you will prepare the quotation. Once the customer confirms with a purchase order, you will coordinate with production and make sure the job is completed, delivered and invoiced correctly and on time. This role suits someone who is organised, pays attention to detail and likes to keep things moving.

Quotations, orders, invoices, customer records and job tracking are all managed through our systems. You do not need to know how to use our software beforehand. We will provide training, but you should be comfortable using computers and willing to learn new software. You will also learn about our products, production processes and customers as you gain experience, and you will report to our Sales Manager.

Responsibilities

• Respond promptly to customer enquiries by phone and email with clear information
• Prepare and send quotations and invoices, and process customer purchase orders
• Confirm job details, specifications and delivery dates with customers, and coordinate with production to monitor job progress
• Keep customers updated on order status and follow up on quotations and repeat orders
• Resolve order issues by liaising with customers and internal teams
• Maintain accurate customer and order records in our systems
• Prepare delivery notes, assist in arranging deliveries, and share stock reordering on a team rotation

Required competencies and certifications

• GCE O-Level or equivalent, with at least 2 years in sales support, customer service or order processing. Industry experience is not needed as full training is provided
• Proficient with computers and quick to learn new software
• Strong organisational skills to manage multiple jobs, with a responsible, proactive approach to following up on tasks
• Effective English communication skills for customers and colleagues
• A friendly, cooperative attitude towards customers and colleagues, how you work with people matters as much as what you know

Preferred competencies and qualifications

• Ability to communicate in a second language, Mandarin, Malay, Tamil or any other, to support customers who are more comfortable communicating in a language other than English

Working Hours

• Monday to Thursday: 8.00am to 5.30pm
• Friday: 8.00am to 5.45pm
• Lunch break: 12.00pm to 1.00pm

Location

26 Kallang Place, Singapore

This is a fully on-site position, remote work is not available

Compensation and Benefits

• Monthly salary range: $2,500 to $3,000, based on experience
• Training provided to develop product and process knowledge
• Overtime pay for hours worked beyond normal schedule
• Performance-based bonus, paid twice a year
• Room to take ownership of projects as you gain experience, in a stable, small team where people stay and you will be supported to grow