Sales & Service Coordinator

Careers @ Focal Search; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Hybrid work after confirmation

MNC environment

Job summary

Careers @ Focal Search is seeking a proactive Sales Administrator to respond to customer inquiries, prepare quotations and sales orders, and coordinate with warehouse and procurement for delivery schedules. You will input orders into ERP and track status while maintaining pricing accuracy and customer relationships.

The role requires an O level or Nitec, strong Microsoft Office skills, and the ability to work in a fast-paced, MNC environment with hybrid work after confirmation.

Qualifications

• GCE 'O' Level or Nitec Level qualification.
• Proficient in Word, Excel, PowerPoint and general office software.
• Stable and reliable with accountability and self-motivation.

Responsibilities

• Respond to customer inquiries via email or phone.
• Prepare quotations, sales orders, and invoices and follow up.
• Coordinate with warehouse and procurement for delivery schedules.
• Input and manage sales orders in the ERP system.

Skills

Microsoft Office

Problem solving

Accountability

Self-reliant

Education

GCE 'O' or Nitec Level

Tools

SAP

Job description

Responsibilities:

• Respond to customer inquiries via email or phone.
• Prepare and follow up on quotations, sales orders, and invoices.
• Coordinate with warehouse, and procurement teams for delivery schedules.
• Input and manage sales orders in the ERP system.
• Track order status and inform customers of delivery updates or delays.
• Ensure accuracy of pricing, discounts, and terms in all documentation.
• Maintain strong relationships with existing clients.
• Follow up on outstanding quotations and close sales in coordination with Sales team
• Handle customer feedback, returns, or complaints and escalated when necessary.
• Generate sales reports, forecasts, and pipeline updates for internal review.
• Maintain organized records of customer interactions, transactions, and communications.
• Support the sales team in achieving targets and KPIs.
• Any other ad hoc duties

Requirements:

• GCE "O" or Nitec Level
• Skilled in using Microsoft Office products, such as Word, Excel, and PowerPoint.
• Having experience with SAP is advantageous.
• Have a positive work ethic and a strong sense of accountability.
• Resourceful and capable of working on their own in a hectic setting
• Self-reliant, mature, and prepared to work with little direction
• Needs to be upbeat and proactive in problem-solving
• Hybrid work after confirmation
• MNC environment