Sales Coordinator

RIKEN KEIKI ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

RIKEN KEIKI ASIA PACIFIC PTE. LTD. in Singapore is seeking a Sales Coordinator to support daily sales operations, including order processing, quotations, and coordination with customers.

You will liaise with customers, respond to inquiries, and ensure timely delivery while maintaining accurate records in Oracle NetSuite. The role requires English and Mandarin proficiency, strong communication, and the ability to work independently in a fast-paced environment.

Qualifications

• 1 year of experience as a Sales Coordinator or in an administrative role.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Knowledge of Oracle NetSuite is an added advantage.
• Bilingual in English and Mandarin for customer interactions.
• Strong written and verbal communication skills.
• Able to work independently in a fast-paced environment.
• Positive attitude and reliable.

Responsibilities

• Handle day-to-day sales operations in Oracle NetSuite including order acknowledgment, quotations, and bookings.
• Respond to customer inquiries by email or phone to ensure satisfaction.
• Provide support to existing customers and walk-in clients.
• Prepare documents and maintain organized records.
• Coordinate with internal teams to ensure timely delivery and order accuracy.
• Accept other ad-hoc tasks as assigned by the manager.

Skills

Communication

Bilingual English Mandarin

Independent worker

Organizational skills

Customer service

Education

Nitec / O-Level

Tools

Oracle NetSuite

Job description

About us

RIKEN KEIKI ASIA PACIFIC PTE. LTD., previously known as R K Instruments (S) Pte Ltd was established in August 1993, is a subsidiary company of Riken Keiki Co., Ltd, Japan. We are a leading gas detection equipment company servicing for the Marine, Offshore Production & Shipping, Oil & Gas Refining, Semiconductor Manufacturing & Institution Laboratories.

About the role

Manage day-to-day operation in support of Sales teams including order acknowledgement, processing quotations, Purchase Order, Sales order etc. Liaise and coordinate to customer's request or delivery, provide good support and customer service to existing customers, handle walk-in customer and phone enquiries, and perform general sales administrative duties.

Key responsibilities

• Manage day-to-day operation in support of Sales teams ensuring timely and accurate entry into the Oracle NetSuite system, including order acknowledgement, processing quotations, issue sales booking, delivery order, purchase order, sales order etc.

• Respond promptly to customers’ inquiries or requests via email, ensuring a high level of customer satisfaction.

• Provide good support and customer service to existing customers.

• Handle walk-in customer and phone enquiries.

• Perform general sales administrative duties such as preparing documents and maintaining organized records.

• Any other ad-hoc tasks assigned by manager and management.

Requirements

• Min Nitec or GCE 'O' Level

• Min 1 year experience as a Sales Coordinator or administrative role, preferably in sales, logistic, or related fields.

• Proficient in MS Office Applications (i.e. Excel, Word, PowerPoint)

• Knowledge in using Oracle NetSuite is an added advantage

• Possess good working attitude and have strong sense of responsibility

• Strong written and verbal communication skills to effectively interact with customers, the sales team, and other departments.

• Resourceful and able to work independently in a fast-paced environment

• Required to be bilingual in English and Mandarin as this position will be required to liaise with Mandarin speaking customers.

• Excellent organizational skills with the ability to handle multiple tasks and prioritize effectively.

• High attention to detail and accuracy in order management and delivery schedule.

• Mature, independent and willing to work under limited supervision

• Ability to identify issues and resolve problems efficiently.

• Able to start work immediately or at a short notice is an added advantage