Inside Sales Coordinator

Careers @ Focal Search; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Careers @ Focal Search in Singapore is seeking a proactive Sales Administrator to support day-to-day order processing and customer communications. You will handle inquiries, prepare quotations and invoices, and coordinate delivery schedules with warehouse and procurement teams.

The role requires a solid grasp of Microsoft Office, familiarity with SAP is advantageous, and a self-reliant, accountable attitude in a fast-paced environment.

Qualifications

• GCE O' Level or Nitec qualification required or equivalent.
• Proactive problem-solving and accountability in a busy setting.
• Strong communication and customer service mindset.
• Ability to work independently with minimal direction.

Responsibilities

• Respond to customer inquiries via email or phone.
• Prepare quotations, sales orders, and invoices.
• Coordinate with warehouse, and procurement teams for delivery schedules.
• Input and manage sales orders in the ERP system.
• Track order status and inform customers of delivery updates or delays.
• Ensure accuracy of pricing, discounts, and terms in all documentation.
• Maintain strong relationships with existing clients.
• Follow up on outstanding quotations and close sales in coordination with Sales team
• Handle customer feedback, returns, or complaints and escalat[e] when necessary.
• Generate sales reports, forecasts, and pipeline updates for internal review.
• Maintain organized records of customer interactions, transactions, and communications.
• Support the sales team in achieving targets and KPIs.
• Any other ad hoc duties

Skills

Microsoft Office

Proactive problem-solving

Strong communication

Customer service mindset

Education

GCE 'O' Level or Nitec

Tools

SAP

Job description

Responsibilities:

• Respond to customer inquiries via email or phone.
• Prepare and follow up on quotations, sales orders, and invoices.
• Coordinate with warehouse, and procurement teams for delivery schedules.
• Input and manage sales orders in the ERP system.
• Track order status and inform customers of delivery updates or delays.
• Ensure accuracy of pricing, discounts, and terms in all documentation.
• Maintain strong relationships with existing clients.
• Follow up on outstanding quotations and close sales in coordination with Sales team
• Handle customer feedback, returns, or complaints and escalat[e] when necessary.
• Generate sales reports, forecasts, and pipeline updates for internal review.
• Maintain organized records of customer interactions, transactions, and communications.
• Support the sales team in achieving targets and KPIs.
• Any other ad hoc duties

Requirements:

• GCE "O" or Nitec Level
• Skilled in using Microsoft Office products, such as Word, Excel, and PowerPoint.
• Having experience with SAP is advantageous.
• Have a positive work ethic and a strong sense of accountability.
• Resourceful and capable of working on their own in a hectic setting
• Self-reliant, mature, and prepared to work with little direction
• Needs to be upbeat and proactive in problem-solving