Sales Admin & Operation

DUO MEDICAL PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

DuoMed, a Singapore-based medical device company, is hiring for a Sales Support Officer/Executive to support our expanding Sales team in Singapore. This role covers order management, sales operations, and logistics to ensure accurate processing and on-time delivery.

The ideal candidate has at least 1 year of related experience, proficient MS Office skills, and strong interpersonal and communication abilities to support customers and suppliers.

Qualifications

• Minimum GCE 'O' Level & ITE or Diploma with 1 year working experience
• Computer skills such as MS Office.
• Good interpersonal and communication skills.

Responsibilities

• Process high-volume purchase orders accurately and quickly.
• Manage order lifecycles from creation to warehouse release and delivery.
• Generate quotations and prepare technical documentation.
• Resolve customer inquiries on product specs, pricing, and terms.
• Coordinate with international suppliers and outbound logistics.
• Address delivery issues to maintain customer satisfaction.

Skills

Interpersonal skills

Communication skills

Customer service

Education

GCE 'O' Level / ITE or Diploma

Tools

MS Office

Job description

Job Highlights

Singapore grown Medical & Surgical Solutions

Competitive remuneration package & good benefits

Job Description

In DuoMed, we are passionate about improving patients' lives. We're DuoMed, a home-grown leader in the design and supply of medical solutions. More importantly, we put patient care first! We innovate to improve clinical outcomes and affordability for healthcare professionals and their patients.

As our growth momentum continues, we're currently hiring for Sales Support Officer/Executive to support our expanding Sales team in Singapore! The ideal candidate has at least 1 year of working experience in similar role. We offer competitive remuneration package and good career progression opportunities.

In this role you will:

A. OrderManagement & Sales Operations

• Order Processing: Execute high-volume purchase order entry with a focus on speed and Accuracy.
• End-to-End Fulfilment: Manage order lifecycles from creation to warehouse release and final delivery, consistently meeting On-Time Delivery.
• Commercial Support: Generate quotations based on tiered price lists and special campaigns; prepare technical documentation and status reports.

B. Customer Service & Logistics

• Primary Point of Contact: Resolve customer inquiries regarding product specs, pricing, and payment terms via multi-channel support.
• Supply Chain Coordination: Manage direct-to-customer shipments by coordinating with international suppliers and outbound logistics providers.
• Service Recovery: Proactively address delivery issues and complaints to maintain high Customer Satisfaction scores.

Qualifications & Requirements

• Minimum GCE 'O' Level & ITE or Diploma with 1 years working experience will be an advantage.
• Computer skill such as MS Office.
• Possess good interpersonal and communication skills.

About DuoMed

Launched out in 2019, DuoMed is a Singapore base medical device company that is committed to provide high quality products that deliver value and satisfaction to our customers. We research and design, manufacture, and supply medical solutions. Beginning April 2020, we become a HSA licenced and ISO13485 compliant manufacturer of medical devices & consumables.

We specialize in:

• Woundcare solutions: DM Negative Pressure Wound Therapy (NPWT) Device & Advance Woundcare Products such as Duofoam Post-Op & Duoflex Border range.
• Surgical solutions: including DuoMed OT Surgical Packs, Sanitizers, Masks, Gloves & etc.