Sales Admin Executive

Paris Baguette Singapore; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A dynamic company in Singapore is seeking a Full-time Sales Admin Executive to provide exceptional customer support. The role involves answering calls, resolving customer complaints, processing orders, and collaborating with the sales team to ensure customer satisfaction. Applicants should have at least 1 year of relevant experience and strong communication skills. This position is a great opportunity for those looking to grow within a supportive work environment.

Qualifications

• 1 year of relevant work experience in sales support or customer service.
• Ability to maintain a cheerful demeanor while handling calls.

Responsibilities

• Answer inbound calls and address customer needs.
• Resolve customer complaints via email and phone.
• Support sales staff by processing orders accurately.
• Coordinate sales meetings and provide necessary data.

Skills

Communication skills

Problem-solving

Customer service

Job description

Flair Illume Pte. Ltd. is hiring a Full time Sales Admin Executive role in Ang Mo Kio, Singapore. Apply now to be part of our team.

Requirements for this role

• Looking for candidates available to work:
  • Mon evening
  • Mon morning
  • Mon afternoon
  • Tue evening
  • Tue morning
  • Tue afternoon
  • Wed evening
  • Wed morning
  • Wed afternoon
  • Thu evening
  • Thu morning
  • Thu afternoon
  • Fri evening
  • Fri morning
  • Fri afternoon
• 1 year of relevant work experience required for this role

The Sales Support Executive is responsible for answering phone calls from customers and dealing with problems as they arise, following up with customers to make sure that they are satisfied with the products and services, providing any necessary data or reports to the sales team, acknowledging customers by responding to emails or phone calls, updating clients’ information, and dealing with customer complaints and resolving the issue as necessary.

The Sales Support Executive reports to the Sales & Marketing Manager.

Expectations and Responsibilities

1. Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales team needs.
2. Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction.
3. Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery.
4. Support sales staff by meeting month-end goals and maintaining customer pricing in the sales order processing system.
5. Provide all necessary data to management upon request and coordinate sales meetings.
6. Make the necessary arrangements for the sales team and the senior support staff when needed.
7. Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request.