Safety & Crisis Escalation Specialist

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading MultiTech company in Singapore is seeking a Safety Team Specialist to manage safety-related issues and user escalations. The ideal candidate will have a Bachelor's Degree and at least 2 years of experience in customer experience or social work. Responsibilities include crisis management and policy enhancement, requiring excellent interpersonal skills and a calm demeanor under pressure. This role demands flexibility in working hours, including shifts and weekends.

Qualifications

• Minimum 2 years of relevant experience in customer experience or social work.
• Background in crisis management, mediation, or e-commerce is a bonus.
• Strong ability to communicate effectively with community.

Responsibilities

• Manage cases regarding safety concerns and emotional crises.
• Conduct assessments of safety-related incidents.
• Collaborate with the Safety Lead to enhance internal policies.

Skills

Crisis management

Interpersonal skills

Communication skills

Conflict resolution

Ability to de-escalate crises

Education

Bachelor's Degree

Job description

A leading MultiTech company in Singapore is seeking a Safety Team Specialist to manage safety-related issues and user escalations. The ideal candidate will have a Bachelor's Degree and at least 2 years of experience in customer experience or social work. Responsibilities include crisis management and policy enhancement, requiring excellent interpersonal skills and a calm demeanor under pressure. This role demands flexibility in working hours, including shifts and weekends.