RR-0393497 Service Desk Intern-19

DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

DXC Technology Services Singapore Pte. Ltd. is seeking a customer service professional to support a fast-paced, high-pressure environment.

The role involves handling front-line service for customers, with a flexible shift pattern in an international company. Key duties include answering inquiries promptly, logging and validating contacts in the Call Handling Database, resolving problems with available tools, and managing end-to-end call status updates while adhering to DXC policies and

Qualifications

• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced, high-pressure environment.
• Willingness to work variable shifts and adapt to changes.

Responsibilities

• Answer contacts promptly and professionally.
• Log/Validate all contacts in the Call Handling Database.
• Resolve a high percentage of customer problems using relevant tools and systems.
• Manage end-to-end all calls logged, providing regular updates to customers on call status.
• Adhere to account Policies & Procedures.
• Work to achieve individual and team goals.

Skills

Communication skills

Team oriented

Flexibility

Shift work

Job description

Job Description:

Profile:

The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift pattern.

Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software, Microsoft operating systems and applications.

Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.

Responsibilities & Activities:

• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database
• Resolve a high percentage of customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• Complete follow-on actions as appropriate
• Invoke Escalation Procedures within defined time frames
• Adhere to account Policies & Procedures
• Work to achieve individual and team goals
• Protect confidential and sensitive information and materials
• Observe strict compliance to licensing, copyright and trademark legislation
• Accomplish other duties as required
• Adhere to all DXC Policies & Procedures - Including Security

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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