Retail Trade Manager

ALMADINA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A bakery management company in Singapore is seeking a Retail Trade Manager to oversee daily operations, manage staff, and ensure high-quality customer service. The ideal candidate will drive sales while maintaining operational standards and managing inventory effectively. Strong leadership and customer service skills are essential for success in this role.

Qualifications

• Strong leadership skills to manage and inspire staff.
• Exceptional customer service abilities to enhance customer satisfaction.
• Understanding of financial management and inventory control.

Responsibilities

• Schedule and train staff, ensuring performance meets business goals.
• Maintain food quality, hygiene, and safety standards.
• Drive sales and handle customer inquiries effectively.
• Manage stock levels and product displays efficiently.
• Control costs and conduct financial analysis.

Skills

Leadership and Team Motivation

Customer Service Skills

Operational & Financial Acumen

Product Knowledge

Problem-Solving

Job description

Overview

A Retail Trade Manager in a bakery, often called a Bakery Manager or Bakery Store Manager, oversees a bakery's daily operations, including sales, personnel, inventory, and customer service to meet business goals. Key responsibilities involve leading staff, managing finances, ensuring product quality, maintaining brand standards, and driving sales to achieve profitability.

Responsibilities

• Staff Management: Scheduling staff, training employees, fostering a positive work environment, and ensuring team performance.
• Operations & Quality: Maintaining high standards of food quality, hygiene, and food safety within the bakery.
• Sales & Customer Service: Driving sales, handling customer inquiries and complaints, and providing exceptional customer experiences.
• Inventory & Product Display: Managing stock levels, arranging product displays, and ensuring efficient cash handling and record keeping.
• Financial Management: Controlling store costs, conducting financial analysis, and contributing to budgeting.
• Reporting: Preparing and submitting sales and business reports to superiors.

Key Skills & Qualifications

• Leadership and Team Motivation: Inspiring and managing staff to achieve targets.
• Customer Service Skills: Strong ability to build relationships and resolve customer issues.
• Operational & Financial Acumen: Skills in cash management, inventory control, and financial reporting.
• Product Knowledge: Basic understanding of bakery products and ingredients is beneficial.
• Problem-Solving: Ability to identify challenges and find efficient solutions.

Typical Career Path

• This role often involves progression from a sales assistant or baker role into a supervisory position, leading to management of a single store, and potentially to multi-store management as an Area Manager.