Retail Operations Executive

BAKERY BRERA AND FINE FOODS PTE. LTD.; Singapore; On-site; SGD 25,000 - 38,000; Full time

Job summary

Bakery Brera and Fine Foods Pte. Ltd. is seeking team-oriented staff to serve customers in a Bakery & Cafe setting. You will promote products, share allergy/dietary information, and ensure service excellence while maintaining hygiene and daily inventory.

Collaboration with bakers and the kitchen team is essential to deliver quality experiences. Locals and Singapore PR are preferred. There is strong potential for long-term career progression as you contribute to sales, branding initiatives, and

Qualifications

• Serve customers with pride and care at Bakery & Cafe setting.
• Promote products and provide allergy/dietary information.
• Deliver service excellence and maintain hygiene standards.
• Inventory management on a daily basis.
• Manage orders through POS and ensure customer satisfaction.
• Product knowledge of bread and pastries preferred.
• Collaborate with kitchen team for product improvements.
• Support marketing and branding initiatives as needed.
• Locals and Singapore PR preferred.
• Long-term commitment and career progression sought.

Responsibilities

• Serve customers with pride and care at Bakery & Cafe setting.
• Embrace operational efficiency and promote sales.
• Present products with value-add information (allergy, dietary needs).
• Deliver service excellence and uphold hygiene standards.
• Maintain daily inventory management.
• Process orders and ensure customer satisfaction via POS.
• Work collaboratively with bakers and kitchen team.
• Provide operational input for product improvements and branding.

Skills

Customer service

Teamwork

Inventory management

Operations efficiency

Sales promotion

Product knowledge

Report generation

MS Office

Social media

POS familiarity

Kitchen collaboration

Tools

POS system

Microsoft Office

E-commerce platforms

Job description

This position requires you to interface with customers and internal team. You will be working with a great team with good team work. Bakery Brera (Brand for Good Award Winner) is committed to be the leading artisanal bakery & cafe providing quality baked products and customer service that emphasizes empowerment, continuous improvement, education and community service, with an on-going development aim of becoming a progressive small business of the future.

Looking for individuals who are willing to:

1. Serve customers with pride and care at Bakery & Cafe setting. One weekend is necessary.

2. Embrace operational efficiency, productivity improvement and promote sales.

3. Promoting the products and presenting value add information (e.g allergy, dietary requirements).

4. Deliver service excellence.

5. Develop and monitor housekeeping and hygiene standards.

6. Inventory management on daily basis.

7. Manage order fulfilment through POS and customer satisfaction.

8. Product knowledge on bread and pastries would be appreciated.

9. Work well with kitchen team (bakers).

10. Provide operational experience for product improvement.

11. Plenty of opportunity to create new products.

12. Quality control the products and processes to ensure its sustainability.

13. Drive process improvement for productivity and efficiency.

14. Contribute operation experience for marketing and branding initiatives.

15. Remuneration commensurate the responsibilities & value-add provided.

16. Cheerful, motivated, mature, stable and serving with a mission heart.

17. Looking for long term working relationship - career progression is expected.

18. Team player and drive inclusive culture.

19. Familiar with social media, microsoft office software, tech & phone savvy, need to generate report, manage e-commerce sites.

20. Locals and Singapore PR are preferred.