BRANCH MANAGER

BREADTALK PTE LTD; Singapore; On-site; SGD 28,000 - 60,000; Full time

Job summary

BreadTalk Pte Ltd in Singapore is seeking a versatile Outlet Associate to support cashier, kitchen, and front-of-house operations. You will handle transactions, assist customers, restock, and maintain hygiene.

The role requires leadership, ability to work shifts, and strong customer service; you will coordinate daily outlet operations and ensure quality and accuracy in all processes.

Qualifications

• Minimum a GCE A Level or Diploma holder.
• Preferably 3 years’ F&B or retail experience with at least 1 year in similar capacity.
• Possess good management and strong leadership qualities.
• Willing and able to work shifts, weekends and public holidays.
• Good interpersonal skills and able to communicate clearly with stakeholders.
• Strong in customer service.
• Problem solver and effective decision maker.
• Able to work under pressure in a fast paced working environment.

Responsibilities

• Cashier and Lobby: handle transactions accurately and efficiently; know POS functions and promotions.
• Kitchen: manage toppings, prepare ingredients and fillings, ensure proper product handling.
• General: maintain clean, hygienic station; assist with customer enquiries, product pricing, and upselling; manage stock and logistics.

Skills

customer service

leadership

communication

problem solving

Education

GCE A Level or Diploma

Tools

POS machine

Job description

Responsibilities

• Cashier and Lobby
  • Able to handle transactions effectively during rush hours
  • Be familiar with POS machine and interface
  • Be accurate in all transactions: purchase, return, cancel
  • Know all POS Functions inclusive of promotions, staff meals, various discounts, voids, cash vouchers
  • Perform standard POS opening and closing procedures without supervision
  • Prepare and handle cash deposits accurately and according to SOP
  • Packing of breads for customer according to SOP
  • Dispense products from back kitchen
  • Assist customers in product enquiries, product pricings, promotions, etc
  • Perform suggestive selling and upsell products to customers
  • Achieve 99.5% accuracy in cash transactions
  • Must be able to name all products and know what the ingredients in each product are
• Kitchen
  • Topping Section
    • Process topping for respective bread and danish types according to SOP
    • Euro bun toppings (in applicable outlets)
    • Prepare ingredients and fillings for all bun type products
    • Learn all products and know what are the ingredients in each product
    • Perform Dispensing duty to bring out freshly baked products in organized manner
  • Table Section
    • Be equipped with knowledge on using the right and required ingredients per product
    • Ensure right ingredients are used per product, at the correct weight per ingredient
    • Perform Sweet bun, Danish, Euro, Toast shaping
    • Perform filling for sweet breads according to product
  • Oven Section
    • Ensure right temperature and time setting per product being baked
    • Be equipped with the right and proper knowledge for each product before baking
    • Responsible to ensure all bread types (sweet bread, Danish, Euro, Toast) be baked according to standard
• General
  • Ensure clean, tidy and hygienic station and overall kitchen environment
  • Use the right tools and equipment for the right purpose (e.g. colour code cloths to wipe different surfaces, right knives etc)
  • Able to setup and perform various roles without supervision
  • Able to perform quality control and reject inferior products
  • Able to dispense and display products in an organized manner
  • Project friendly and positive image to customers
  • Outlet and Display cleanliness
  • Tray and tongs cleaning
  • Able to handle customer requests and enquiry
  • Handle cake bookings and enquiries
  • Coordinate cake orders, deliveries and packaging
  • Able to handle customer feedback and inquiry and submit report
  • Able to identify and troubleshoot inferior products and maintain good quality throughout his/her shift
  • Organize the kitchen area, floor and preparation areas are neat, ensure equipment are in good working condition
  • Planning of product schedule to ensure hot bread at all times and no excess products being held or run out
  • To schedule the manpower arrangement to achieve operation effectiveness
  • Demonstrates good people handling skills, able to motivate others to achieve shift objective
  • Coach and provide feedback to staff on product Quality
  • Ensure no run out or excessive stocks
  • Order stocks for the outlet
  • Handle outlet operation and management – conduct QSC (Quality, Service and Cleanliness) checks
  • Able to analyze outlet data (transaction count, average check, daily sales, hourly sales figures) for production planning
  • Assist to recruit new staff and handle the interview
  • To do month end stock take
  • Responsible for outlet’s Profit & Loss (P&L)
  • Conducting staff performance appraisal
  • Liaising with external vendor such as cleaner, pest control etc.
  • Oversee 1 to 2 outlets operations

Requirements

• Minimum a GCE ‘A’ Level or Diploma holder
• Preferably with 3 years’ F&B or retail experience with at least 1 year in similar capacity
• Possess good management and strong leadership qualities
• Willing and able to work shifts, weekends and public holidays
• Good interpersonal skills and able to communicate clearly with stakeholders
• Strong in customer service
• Problem solver and effective decision maker
• Able to work under pressure in a fast paced working environment