Bakery Service Crew (Dough & Grain)

DG Bakery Pte Ltd; Singapore; On-site; SGD 22,000 - 29,000; Full time

Job summary

Dough & Grain is a modern bakery in Singapore offering freshly baked breads, pastries and quality treats in a welcoming environment. We are looking for friendly, energetic and customer-focused individuals to join our growing team as frontline staff.

Responsibilities include customer service, product handling, cashier duties, outlet operations and upselling. Training is provided; basic English is required and shifts including weekends are expected.

Qualifications

• No prior bakery experience required; training will be provided.
• Experience in F&B, bakery, café, retail or customer service will be an advantage.
• Friendly, approachable and customer-oriented.
• Good communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Responsible, reliable and able to work independently when required.
• Comfortable working in a fast-paced retail/bakery environment.
• Able to work shifts, weekends and public holidays.
• Basic English communication skills.
• Food Hygiene Certificate is an advantage.

Responsibilities

• Welcome and serve customers in a friendly and professional manner.
• Assist customers with product enquiries and provide recommendations based on their preferences.
• Take customer orders and process payments accurately.
• Handle customer feedback and enquiries professionally.
• Ensure customers have a pleasant experience at the bakery.
• Display breads, pastries and other bakery products neatly and attractively.
• Replenish products and maintain proper product presentation throughout the day.
• Check product freshness, quality and expiry dates.
• Pack bakery products according to company standards.
• Ensure proper handling and storage of food products.
• Operate the POS system and handle cashless/cash transactions accurately.
• Perform opening and closing cashier duties when required.
• Ensure accurate billing and payment collection.
• Assist with daily sales and cashier reconciliation.
• Maintain cleanliness and hygiene standards within the bakery.
• Clean counters, shelves, equipment and dining areas as required.
• Assist with opening and closing of the outlet.
• Support stock receiving, stock arrangement and inventory checks.
• Follow all company SOPs, food safety and hygiene requirements.
• Promote bakery products, new launches and special promotions.
• Recommend complementary products to customers where appropriate.
• Work towards individual and outlet sales targets.
• Support the team in achieving daily sales performance.
• Work closely with colleagues to ensure smooth daily operations.
• Assist team members during peak periods.
• Communicate effectively with the Outlet Manager/Supervisor.

Skills

Customer service

Communication

Teamwork

Upselling

Cash handling

Food safety

English (basic)

Education

Food Hygiene Certificate

Tools

POS system

Job description

About Dough & Grain

Dough & Grain is a modern bakery offering freshly baked breads, pastries and quality baked treats in a welcoming and comfortable environment. We are looking for friendly, energetic and customer-focused individuals to join our growing team.

Responsibilities:

1. Customer Service

• Welcome and serve customers in a friendly and professional manner.

• Assist customers with product enquiries and provide recommendations based on their preferences.

• Take customer orders and process payments accurately.

• Handle customer feedback and enquiries professionally.

• Ensure customers have a pleasant experience at the bakery.

2. Bakery & Product Handling

• Display breads, pastries and other bakery products neatly and attractively.

• Replenish products and maintain proper product presentation throughout the day.

• Check product freshness, quality and expiry dates.

• Pack bakery products according to company standards.

• Ensure proper handling and storage of food products.

3. Cashier & POS Operations

• Operate the POS system and handle cashless/cash transactions accurately.

• Perform opening and closing cashier duties when required.

• Ensure accurate billing and payment collection.

• Assist with daily sales and cashier reconciliation.

4. Outlet Operations

• Maintain cleanliness and hygiene standards within the bakery.

• Clean counters, shelves, equipment and dining areas as required.

• Assist with opening and closing of the outlet.

• Support stock receiving, stock arrangement and inventory checks.

• Follow all company SOPs, food safety and hygiene requirements.

5. Sales & Upselling

• Promote bakery products, new launches and special promotions.

• Recommend complementary products to customers where appropriate.

• Work towards individual and outlet sales targets.

• Support the team in achieving daily sales performance.

6. Teamwork

• Work closely with colleagues to ensure smooth daily operations.

• Assist team members during peak periods.

• Communicate effectively with the Outlet Manager/Supervisor.

• Maintain a positive and cooperative working environment.

Requirements:

• No prior bakery experience is required; training will be provided.

• Previous experience in F&B, bakery, café, retail or customer service will be an advantage.

• Friendly, approachable and customer-oriented.

• Good communication and interpersonal skills.

• Positive attitude and willingness to learn.

• Responsible, reliable and able to work independently when required.

• Comfortable working in a fast-paced retail/bakery environment.

• Able to work shifts, weekends and public holidays.

• Basic English communication skills.

• Food Hygiene Certificate is an advantage.